Can't create new app version on App Store Connect

App Store Distribution & Marketing App Store Connect
dfabulich OP
Created Feb ’24
Replies 185
Boosts 119
Views 29k
Participants 177

It's not possible to create a new version for any App Store Connect app.

To reproduce, I navigate to my app and click the (+) button to create a new version number. I type in a version number, and click "Create."

It fails with an error, "An error has occurred. Try again later."

When I view it in the Network tab of the Web Inspector, it shows that there's a 500 error.

{
	"errors": [{
		"status": "500",
		"code": "UNEXPECTED_ERROR",
		"title": "An unexpected error occurred.",
		"detail": "An unexpected error occurred on the server side. If this issue continues, contact us at https://developer.apple.com/contact/."
	}]
}

The same error occurs when I attempt to create an app store version using the App Store Connect API.

Replies  185
Boosts  119
Views  29k
Participants  177
Starkode OP
Feb ’24

Same issue here; Apple changed something. It looks like when you create a new version, the process is being scheduled now, so it may take a few seconds to appear; it never happened before. The problem that we are still facing is that some new versions were either stuck or had data inconsistencies, and we are still unable to create new versions for those apps that have already failed. If you attempt to create a new version with same version as failed, you will get version already exists, if you tried another one, you get an unknown error. Please avoid doing the schedule thing, makes no sense and cause a lot of problem. Please run a query and delete all those version for everyone and revert the last changes. I have contacted Apple already, but we need to deliver urgent fix. We tried to user API and see if the version exists, but it doesn't.

0
FrEcom OP
Feb ’24

Still having the problem. We need to create a new version ASAP - but we can't because of this bug. This is damageable for our business.

1
nikita_cz OP
Feb ’24

Resolved by uploading a new build via Xcode (build version == AppStoreConnect version)

0
gregios OP
Feb ’24

The same issue with our App. Re-subbmiting the app (via API) didn't help. We are still using Xcode 14.3.1 maybe that's the issue

0
iago849 OP
Feb ’24

Anyone found a solution?

0
Rophi OP
Feb ’24

Same problem

0
jakub_t OP
Feb ’24

I can confirm that I'm encountering the same issue

0
tgier OP
Feb ’24

I am also encountering the same issue. I have been unable to make a new version either via the API or through the developer portal. A version I've never used before is saying it is already in use, and another unused version just throws an error.

1
Timbo-Tj OP
Feb ’24

Same issue here since yesterday!

1
ksf OP
Feb ’24

Same issue since 2 days. I even uploaded same version testflight build but new version did'nt appear on Appstore connect. Already contacted Apple but no reply yet.

1
Nyrade OP
Feb ’24

I'm using Fastlane to manage metadata, and this tool successfully creates a new submission.

0
alextg179 OP
Feb ’24

This issue persists on our account. Somehow only one app is affected. Any solution yet?

0
Rophi OP
Feb ’24

It's incredible, it's a very serious bug, because it completely prevents new updates from being submitted and Apple does nothing!

0
brunounbgama OP
Feb ’24

I'm having the same issue as of today!!

0
Starkode OP
Feb ’24

Problem persist even after the planned maintenance, not sure what is going on. 6 days without a solution on a critical matter that is widely used.

0
Can't create new app version on App Store Connect
First post date Last post date
 
 
Q