Can't create new app version on App Store Connect

App Store Distribution & Marketing App Store Connect
dfabulich OP
Created Feb ’24
Replies 185
Boosts 119
Views 29k
Participants 177

It's not possible to create a new version for any App Store Connect app.

To reproduce, I navigate to my app and click the (+) button to create a new version number. I type in a version number, and click "Create."

It fails with an error, "An error has occurred. Try again later."

When I view it in the Network tab of the Web Inspector, it shows that there's a 500 error.

{
	"errors": [{
		"status": "500",
		"code": "UNEXPECTED_ERROR",
		"title": "An unexpected error occurred.",
		"detail": "An unexpected error occurred on the server side. If this issue continues, contact us at https://developer.apple.com/contact/."
	}]
}

The same error occurs when I attempt to create an app store version using the App Store Connect API.

Replies  185
Boosts  119
Views  29k
Participants  177
Nikopsy OP
Feb ’24

Same problem

0
sathya-26 OP
Feb ’24

same problem for us too

0
rrabio OP
Feb ’24

Same issue here

0
marklibres OP
Feb ’24

Experiencing the same issue—unable to add a new version just when we urgently need to update our app.

0
Sai1524 OP
Feb ’24

I'm also facing the same issue.

0
Dusty1997 OP
Feb ’24

Same, tried reuploading app from archive manager, tried on windows chrome, mac chrome and safari. Last version was 2.0.1, next version should be 2.1.3, tried that, tried 2.0.2, tried 2.1.0.

Error on inspect:

{ "appName": "appstore", "payload": [ { "logLevel": "ERROR", "message": "API Response Error: NEW_PLATFORM_OR_VERSION_RESPONSE", "url": "https://appstoreconnect.apple.com/apps/{{removed for security}}/appstore/ios/version/deliverable", "stackTrace": "status code: 500 --- api correlation key: {{removed for security}}" } ], "eventKit": "logger", "env": "PROD" }

Other issues before this error: Metrics config: No config provided via delegate or fetched via init(), using default/cached config values.

The Post Request thats failing https://appstoreconnect.apple.com/iris/v1/appStoreVersions

0
jitrapon OP
Feb ’24

I emailed to Apple Support. Hope they reply.

0
autosmarttech OP
Feb ’24

Same Issue

0
davide.russo1986 OP
Feb ’24

Same

0
obedience OP
Feb ’24

Been having the same issue across all my apps for hours now.

0
Bolex OP
Feb ’24

I have the same problem too.

0
ace4seven OP
Feb ’24

Same here.

0
onejuss OP
Feb ’24

sameeeeeeee

0
pvroosendaal OP
Feb ’24

Experiencing the same issue. Hope it gets fixed asap.

0
dmlyldz OP
Feb ’24

I have the same problem, I think there is a global problem.

0
Can't create new app version on App Store Connect
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