Over a month ago, I submitted the Family Controls Entitlement form: https://developer.apple.com/contact/request/family-controls-distribution
For an app I'm developing and I've received 0 feedback. No case number, no email and I've called and emailed support 3 times but they haven't been able to help me.
When can I expect to hear back from the Family Controls team, what's the average wait time.
Well Apple does go on a Christmas break
I have been waiting on my Family Controls entitlement request to be processed for a little over two months now. Every week I contact apple support to request an update and every week I am told that there are no SLAs for processing requests for the Family Controls entitlement. You can see on this thread https://developer.apple.com/forums/thread/725036 that others are in the same boat. This has been a terrible developer experience - after investing months of work building an app I have now been completely blocked on getting it live for > 2 months. Very, very frustrating. I will post an update when the status of my application changes. Good luck to you
I have done this for two accounts. 33 and 36 days were how long it took.
2 weeks later still no response from the Family Controls team, it’s now been 6 weeks without a response
Our team got declined the first time we submitted the application. It took around 2 weeks to receive the decline.
We then submitted a more sincere and detailed application, and two weeks later we got approved.
Rest assured and good luck my friends. It shouldn't take too long!
I am in the same boat. 5 weeks of no word for me. Wondering if I should continue to wait or try and resubmit with more details.