Suddenly, my dev account "Apple ID is not active"

Hey everybody,

Just over a week ago, we (my business) launched an app in the app store successfully and have begun growing our user-base. The app is approved, compliant, etc. and is the only app we have.

That app is operated under a developer account, for which I have a standalone apple ID as the manager.

Yesterday, when preparing a new release for launch, I suddenly could not access AppStoreConnect. The account is listed, without explanation, as 'not active' and it is impossible to access Developer Support without logging in (which is impossible with a 'not active' account!)

We're frozen out.

I received no emails from Apple about this, no information on the reasoning. I did, though, submit a new app variant just an hour before this all occurred, and did receive a success notification for that. The account was renewed in August and I have all of those emails as well. Everything was fine until, suddenly, it's not.

I can only reach general public support which is not trained or enabled to support Developers. They submitted their best attempt at a ticket for this, but I received a simple email today that said -- and this is the full body of the email -- "We’ve determined that your request does not meet the conditions to reactivate your Apple ID"

This app is where we run our business, and now I cannot edit, access, or interact with it at all due to this lockout. Time is money and we're at a loss here.

What I need We need to understand how to get recourse in this situation. From my experience so far, there is nothing we can do. No reply email, not access to raise a developer support ticket, nothing.

If this was due to fraudulent login behavior, or other cautionary measures due to concerning things that Apple's system caught, I deserve to know this. This could be impacting my business (if indeed there is some attempt to access the account -- which I doubt) and is troubling to say the least.

If there is somebody from Apple Support who can interact with me, I'm happy to share the id for the developer account.

Thank you!