Shared iPad - Unable to open mail app & cannot add mail accounts

Question

MDM iOS Dev OP

Created Jun ’23

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We have the following issues on a iPad enrolled as Shared iPad via MDM using Apple Business Manager (ABM)

We are unable to use the mail app in Shared iPad. The following error message is shown “This iPad is restricted from creating mail accounts”. When checked from MDM whether any such account restriction was added, they was none added to this device.

Screenshot 2023-06-08 at 5.19.08 PM.png

We are also unable to add accounts via Settings app as well.

And also when checking the Shared iPad restriction documentation, mail app is not in the restricted list for Shared iPad https://support.apple.com/en-mt/guide/apple-school-manager/axm3a8bb0ab8/web

Kindly let us know whether we can add mail accounts manually in Shared iPad device.

OS Version : iPadOS 16.5

Answered by Engineer in 756153022

This is expected behaviour for Shared iPad. All accounts must be added by an MDM server installing a profile containing Mail, Exchange or Google payload types.

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Answer 1

Engineer OP

Apple

Jun ’23

Accepted Answer

This is expected behaviour for Shared iPad. All accounts must be added by an MDM server installing a profile containing Mail, Exchange or Google payload types.

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