TestFlight doesn't send invitation emails

App & System Services Core OS
Federic OP
Created Apr ’23
Replies 22
Boosts 7
Views 4.7k
Participants 23

When I add a user into AppStoreConnect->UsersAndAccess - the user gets an AppStoreConnect invitation email.

However, when I add this uer to a Internal testing group on TestFlight tab - no invitation email is being sent. "Resent email" button is also not doing anything.

I've tried removing/readding the user, tried to remove/recreate the test group, tried to re-upload the build - still no emails from testflight. Tried with different users and different emails. No luck at all :(

Anything else I could try to get this email sent? Or at least to get any error messages on why there is no email?

Replies  22
Boosts  7
Views  4.7k
Participants  23
Jeremy_HWG OP
Apr ’23

I too am experiencing this issue.

As an experiment, I 'stopped testing' an existing testflight build, then re-added the user to the test group.

No email was sent.

Waited 24h, still no invite emails.

Resent, etc. no luck.

1
QuantumCat OP
Apr ’23

I have same problem.

0
akjacobsen OP
Apr ’23

I have the same problem.

0
Tom-Solem OP
Apr ’23

Same problem for me. On two apps.

0
DmSevr OP
Apr ’23

The same problem. Waiting for solving

0
danilolato OP
Apr ’23

Same problem

0
SwiftNinja OP
Apr ’23

Just opened a support case for this issue. Noticed on April 13th in the morning that when a build would finish, I never got an email. Always did before. But the build finished and it was pushed to TestFlight.

Created a new iOS app yesterday. No build emails. And no Invite emails to Internal groups regardless of how many times I removed and re-sent the invites.

Clearly it's not working as many people are now posting this issue again. Checked the Apple Status pages but there was nothing for this bug we're experiencing.

0
macrozone OP
Apr ’23

can configm, its still broken. Also checked apple status page. Seems like apple has not good monitoring. What a waste of time and energy

0
Deivisondfs OP
Apr ’23

My team is facing the same issue, we have tried do that:

  1. Remove and Add for test group;
  2. Create a new group and associate for the build;

BUT NOTHING HAS WORKED.

Anything else I could try to get this email sent? Or at least to get any error messages on why there is no email?

We really have an important release and this is blocking our tests...

0
Payflow OP
Apr ’23

The same issue in my Team. Since yesterday newly created testers have not received any invitation email.

0
jhood OP
Apr ’23

I subscribed to this thread and got an email notification for this, just seems that TestFlight has took a holiday. Come on Apple, we all need you to fix this!

0
App Store Connect Engineer OP
Apple
Apr ’23

Thank you for your reports about emails not being sent. We're currently investigating. I'll reply back here when we have more to share.

0
lkdznfkenke OP
Apr ’23

I am experiencing the issue as well.

0
timurfromnull OP
Apr ’23

Same issue is on our side. None of the testers received invite email. Will have to follow plan B - Firebase distribution.

0
timurfromnull OP
Apr ’23

TestFlight has been recovered at 4:19pm 04/14/23. Thanks Apple Team.

0
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