Can not upload screenshots

I'm trying to upload screenshots of my app to publish my app but an error keeps preventing me to do so. I've successfully uploaded screenshots for 6.5" display, when doing the same thing for 5.5" display, I drag the image, the progress bar appears and goes away and the image is uploaded. After a few seconds, the screenshot turns red with error "Somthing went wrong. Delete the assets and try again".

Well, I've tried multiple times with different images but getting the same error. Any ideas?

Answered by App Store Connect Engineer in 750160022

We believe we have resolved this issue. If you encounter issues with screenshots, you may need to delete and re-upload them.

I am facing the same issue for last two hours.

I guess it must be a server side error.

+1 this, most likely server side

This problem troubles me this morning. I thought it was my computer network problem😢

Same for me this morning - glad to know it's not user error.

On a wider note wish there was an easier way to deal with screenshot and app preview submission on app store connect.

Same issue here... Also happened the in-app purchase screenshot

Same issue...

Same here

Oh, my god. Same issue......

Same issue...

+1 same issue,,

  • 1 same issue ,zzzzz

Same issue and I checked https://www.apple.com/hk/en/support/systemstatus/ are all green. And console logs http 409 error

same

Same

same issue

Same. I upload 6.5 inch, followed by 5.5 inch upload then the error appears when return to 6.5 inch view

It's the same when I upload screenshot for IAP review. It is happening for around 5-6hrs. It's URGENT!!!!!

same issue

Same issue

same...help

Same. Blocking my release

Same +1

Same here from the morning.

Same +1

Can not upload screenshots
 
 
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