Increased error rate rate getting sales/trends reports through Reporter

App Store Distribution & Marketing App Store Connect
archybold OP
Created Mar ’23
Replies 8
Boosts 3
Views 1k
Participants 12

I use Reporter 2.2 to get daily sales and trends reports and have experienced a couple of issues the past few days. I've no idea if they're related.

  1. Get the error code 211 with the message "Report is unexpectedly not available. Try again later.". This seems to mostly affect the amContent and amContentDemographics reports
  2. Get an empty zip file for amStreams summary report.

These issues all seem to happen randomly and temporarily.

It's really affecting the stability of our reporting software.

Replies  8
Boosts  3
Views  1k
Participants  12
TomoNiitsuma OP
Mar ’23

We've got the same issue from yesterday.

1
illia_valihura OP
Mar ’23

We've had the similar problems since 02.28 Reporter API returns 404 response. Reporter.jar returns "Reports is unexpectedly not available. Try again later." While trying, some requests were successful This applies to Sales.getReport, report types - Sales, SubscriptionEvent, Subscription, Subscriber

1
ajmoxham OP
Jul ’24

Same error is happening for me. It started 7/18/2024 and is still ongoing. Is there anyway to notify apple other than the feedback system. I also did the email way through contact us link, but never get a response.

2
henris OP
Jul ’24

I got the same error on 2024-07-19.. and it's still happening..

2
sharon_clue OP
Jul ’24

I also get this error since yesterday. I created a ticket but as usual, the service from apple is bad, they never bother to help

0
apple2016 OP
Jul ’24

I got it today 07/21//2024.

1
geoffsears OP
Jul ’24

still happening

1
AlexPeng OP
Jul ’24

sales and install data still not available

0
Increased error rate rate getting sales/trends reports through Reporter
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