App Review vs. display of images

We are running an app with thousands of users and recently faced problems with app store reviews when releasing a new update: Some reviewers claim that pictures are not displayed (blue question mark instead of pictures in WKWebview) which is not inline with our countless testings and user feedbacks. After filing an appeal all updates have been approved by app store review. However, it's annoying to always appeal to get the approval. Is there a kind of new automatic review process which blocks images from being displayed to the app store reviewer or did we miss anything in regard of WKWebview changes. We are lost somehow and hope for support here. Thanks for reading!

It seems that others have this issue too: https://developer.apple.com/forums/thread/695332

Hello,

I have the same problem. Apple refuses me the application it does not see the images, knowing that we have tested on dozens of devices and there is no problem ... It comes from the wifi network used by the tester I think. how to solve this? for info our images are stored on Firebase Storage. Does anyone have a solution?

App Review vs. display of images
 
 
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