DTS not working

Question

gefa OP

Created Nov ’22

Replies 5

Boosts 0

Views 1.5k

Participants 3

Apple Developer Technical Support usually sent a feedback email like this:

DTS Auto-Ack - Title of problem - Follow-up: xxxxxxxxxxxx (number)

After my last submission (a week ago) I didn't receive such a feedback email. Instead I received an email sent by "Apple Support" like this:

"Your request has been assigned the case number xxxxxxxxxxxxx. .Our team is working diligently to assist you with your request. We will respond to you in one to two business days. Please do not reply to this automated-email response."

Said this, they want to respond in "one to two business day". Now I am waiting for a week. The title of the submission is missing. If one submits more than one request it is difficult to differentiate them according to the case number xxxxxxxxxxxxx.

Has anyone an idea what is going on? Best regards Gerhard

Boost

Answer 1

Claude31 OP

Nov ’22

Have you seen your DTS counter decremented to ack that you burnt a ticket ?

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Answer 2

DTS Engineer OP

Apple

Nov ’22

Its seems that our back-end system has decided that you want to talk to Developer Program Support and routed your question accordingly. The easiest way to fix this is to reply back to that auto-ACK email and explain that you want this to be treated as a Developer Technical Support incident.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

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Answer 3

gefa OP

Nov ’22

After I got no ack from DTS I went back: the counter wasn't decremented. So something went wrong although I submitted my request correctly - at least it seems to me to be so.

Best regards gefa

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Answer 4

gefa OP

Nov ’22

Thanks for your advice I will try it next time when confronted with a new problem. In the meantime my submitted problem is solved . Best regards, gefa.

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Answer 5

gefa OP

Mar ’23

Thank you very much.Problem solved

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