Can't manage my sandbox account

App & System Services StoreKit Subscriptions In-App Purchase

Created Oct ’22

Replies 67

Boosts 11

Views 26k

Participants 74

Hi, I can't get into "manage" sandbox account. I either get to a screen to put my password in. Here there is no way to click "next" or "login". (I have tried pressing "enter" on my keyboard to no effect). Or I get directly into "Cannot Connect" page. I have tried this two days in a row. I have tried turning it off and on again. I have tried logging out and in.

Device: iPhone 13 pro max, iOS: 16.0.3 (also tried the version before this)

Answered by App Store Commerce Engineer in 733864022

Thank you for posting. This was addressed in iOS 16.1.

As a workaround with iOS 16.0.3, you can sign-out of sandbox and sign back in, then you will be able to access the Sandbox account summary page.

Boost

nriccar OP

Mar ’23

Any news on this? Not working on 16.2

Minh1012 OP

Mar ’23

Any updated? Still not working on 16.2 (iPhone 14 Pro), upgrading to 16.3 will fix the issue?

fromsebastian OP

Apr ’23

STILL happening on 16.4. So happy apple is addressing it! Testing 16.5 beta in a bit... maybe that'll be more fortunate.

App Store Commerce Engineer OP

Apple

Apr ’23

Can anyone file a feedback assistance ticket with the sandbox Apple ID and a screen recording?

App Store Commerce Engineer OP

Apple

Apr ’23

Also can you reproduce with a new sandbox Apple ID?

jookovjookdev OP

Apr ’23

Same here. iOS 16.4 iPhone 12 Pro. Signing out and back in doesn't help

ios_guy OP

Apr ’23

This issue is still happening in iOS 16.3.1. Could you please fix?

quentinnprtAPNL OP

Apr ’23

Hi !

Make sure you're logged out from your apple ID on the top of the settings page and from the App Store > Sandbox Account. See below :

Now when you try to buy a product or a subscription in your application, you will have a pop-up to log in, use the credentials created for your sandbox tester. See below :

Now you'll be logged in in Settings > App Store > Sandbox Account and you'll be able to manage your subscriptions.

AHenry OP

Apr ’23

I am also encountering this same issue while trying to test the new subscription renewal on iOS 16.4.1. This is on an iPhone 12 Pro.

eztestprep OP

May ’23

My current theory is that Apple actively hates all of it's users and this is a large social experiment on how many times you can tell people that the thing that's broken isn't actually broken.

Froig OP

May ’23

I am also encountering this same issue while trying to test the new subscription renewal on iOS 16.4.1. This is on an iPhone 13 Pro and iPad 12.9.

ValeriiaLit OP

May ’23

I'm facing the same issue, it's frustrating. Making logout - login does not help at all, using another connection either

TimKa OP

Jun ’23

Still not working. Updated to the latest iPadOS version 16.5 (20F66). Using an iPad Pro 2. Gen.

Could someone pls restart the Raspberry Server so we can finally manage our sandbox account again? Would be great! Apple just doesn't care about the developers at all >.<

VictorHG OP

Jun ’23

Can confirm this still happens pn IOS 16.5 (20F66)

I've already tried to signout from sandbox account even Apple ID, and nothing works.

R_L OP

Jun ’23

iPhone XS iOS 16.5 (20F66) It works, but does not connect to the service the first time