App screenshots can't be uploaded (stuck on 10%)

Question

almirb OP

Created Aug ’22

Replies 2

Boosts 1

Participants 3

Hi!

I'm having an issue with one of my apps on App Store Connect. Every time I upload images, they get stuck on "10%" and don't finish the upload process. I waited more than 10 mins and the process doesn't complete.

That's happening only with one of my apps. The others are working fine;
If I refresh the page, all the images go away;
Tried emptying the browser cache;
Tried another browser;
Tried another computer;

I don't know what to do next! Below is the screenshot of this behavior. Can you please help me?

Thanks!

Answered by Kyoz in 723867022

I don't have time to check it much, but i do think it's something relate to App Store Connect worker service.

For this issue, you can use a keys (create in Users and Access) and AppStoreConnect api to remove all images and upload again.

Please follow this guide, absolutely work :)

Boost

Answer 1

LeeTaegyeong OP

Aug ’22

me either. having same problem with it

0

Answer 2

Kyoz OP

Aug ’22

Accepted Answer

I don't have time to check it much, but i do think it's something relate to App Store Connect worker service.

For this issue, you can use a keys (create in Users and Access) and AppStoreConnect api to remove all images and upload again.

Please follow this guide, absolutely work :)

1