I am seriously taken aback by the efficiency of the App Review team.
Jul 8, 2022 at 2:46 PM - We submitted our app on this date.
Jul 9, 2022 at 10.47 AM - Our app was rejected due to 5.1.1 Legal - Data Collection and Storage.
Jul 9, 2022 at 1.02 PM - I provided detailed information in relation to our business being in a highly regulated industry.
Jul 13, 2022 at 8.22 AM - App Review Team replied stating that additional time is required to review. App Review status was changed to App In Review.
Jul 13, 2022 at 8.36 AM - I received the same message that the issue previously identified requires our attention.
Jul 13, 2022 at 1.42 PM - I replied again that information has been provided and it was confusing to have received another same App Rejection message. I contacted the App Review Team for assistance and was assured that my app will be reviewed.
Jul 14, 2022 at 9.57 AM - App Review team replied that the team will continue the review and will notify if there are any further issues.
27 Jul, 2022 at 3.10 AM - App Review team replied with the same rejection message again "The issues we previously identified still need your attention..."
27 Jul, 2022 at 4.05 AM - I replied explaining that this is the 3rd time App Review team provided the same, non-helpful message and I have provided the information right from the start.
28 Jul, 2022 at 10.27 AM - App Review team replied with the same message intent explaining the policy and requested for additional information AGAIN.
28 Jul, 2022 at 10.40 AM - I replied with FRUSTRATION, providing my detail explanation and information once again (which was already provided on the Jul 9, 2022, 1.02 PM).
This app has been withheld since Jul 8. Another app of ours was approved merely after 2 days of submission with the similar additional information provided in the submission notes.
The App Review team has been very UNHELPFUL by replying templated messages. I am not sure the team reads through the trail of communications. Many time and money has been wasted when we had to go back to our legal advisors.
I need proper avenues to get this push through. Is this a common poor attitude and service of the App Review team? Can someone from the App Review team shed some light on this?
