We have been waiting for 4 weeks to have our enterprise account "reviewed" for renewal. We have received no response. Calling Apple, they tell us that neither us nor they can contact the team that approves the renewal.
This account renewal process is, and always has been, renewing it, agreeing to a license agreement, and putting in a card number to pay for it.
I had a calendar reminder to renew the provisioning profiles for 2 very widely used apps within our org. This reminder was set a week prior to needing them updated. Since renewing a profile is usually a very quick thing, this has always been more than sufficient. Since Apple has decided to change whatever processes, we have now been down 2 business critical apps for about 3 weeks now.
There are threads about this issue going back months. What in the world is going on? How can Apple expect enterprise, businesses, to go weeks or months without being able to renew and therefor continue use of internal business applications using their platforms?