One of our customers is having a problem finding our macOS app in the app store on an M1 system. It just doesn't show up, and if they use a direct link that I've sent them it shows a "not compatible with your system" message.
The app is currently compiled for Intel. We were missing some compatible CocoaPods & libraries for a universal build until just recently.
We know that it runs fine under Rosetta 2.
When they look at the list of compatible systems it says:
Requires a Mac running macOS 10.15 or later with an Intel 64-bit processor or additional software not available in your country or region.
They're on macOS Monterey, so I can't think of what the "additional software" could be except for Rosetta 2.
They also say that they already have Rosetta 2 installed, and I haven't seen the App Store block a download because of missing Rosetta 2.
- How can I check to see that they do, in fact, have Rosetta 2 installed?
- Has anyone seen the App Store block a download because of Rosetta 2?
- Any ideas what could be causing this other than Rosetta 2?
The customer's region is New York, USA, so "not available in your country or region." is unlikely.
When I do a search from my M1 mini the app shows up just fine.
