Hi,
I recently adopted custom offer codes to offer a free month trial which then converts to an annual subscription. When the conversion occurs, I can see in the Trends section a unit of the annual subscription, but there is no sales revenue.
I reached out to technical support, which sent me around in circles to different reports, but still did not show any sales revenue. Then I went to a lab during WWDC, and the two engineers agreed that it was odd and they took down my case number (101707403851). I still have not heard back from them.
I recently had another custom offer code convert to a subscription and the same thing has happened again. I have another 15-20 converting soon, and I suspect the same will happen.
So am I making any sales from these custom offer codes, or should I stop offering them? Thanks.