Custom offer codes - no sales revenue

Question

dshum17 OP

Created Jul ’22

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Hi,

I recently adopted custom offer codes to offer a free month trial which then converts to an annual subscription. When the conversion occurs, I can see in the Trends section a unit of the annual subscription, but there is no sales revenue.

I reached out to technical support, which sent me around in circles to different reports, but still did not show any sales revenue. Then I went to a lab during WWDC, and the two engineers agreed that it was odd and they took down my case number (101707403851). I still have not heard back from them.

I recently had another custom offer code convert to a subscription and the same thing has happened again. I have another 15-20 converting soon, and I suspect the same will happen.

So am I making any sales from these custom offer codes, or should I stop offering them? Thanks.

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Answer 1

taliaht OP

Jul ’22

HI, was this resolved? Were you able to figure out what's happening with these sales?

We're having the EXACT same problem - we offered a free month which converts to an annual account. I can see that over 200 conversions happened (from the Trends reports, and from a third party service we use for subscription management), but no revenue appears. This is almost $8000 in revenue that's missing!

Any insights from your experience would be much appreciated. Thanks!

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