Pre-Order App auto released before I press "Release App Now"

Hello

I would like to ask here about Pre-Order feature if it was worked like that all the time or it was a bug. Because I sent a mail to apple support 2 days ago and do not receive any response.

I will describe the progress as following (Date & time are on GMT+7):

We setup our app as Pre-Order and Manual Release mode. Input "Release Date" at 30 June, 2022 and it has been approved on 29th morning. I pressed release pre-order button and the status changed to "Pre-Order Ready for Sale", every still fine.

But at ~21:00 GMT 29 June, 2022 my app auto released on App Store and all users device's that pre-order has been auto downloaded the game, also User that not pre-order also can download App Store.

At First, the app status still remain "Pre-Order Ready for Sale" and the button "Release App Now" in Pricing and Availability menu still displayed.

Next, at 30th morning the button "Release App Now" is gone.

And then, at 30th night, Our app status auto changed to "Ready for Sale"

Any thoughts about this case? This issue effected very badly to our running campaigns for this game.

Sorry about Wall of texts, Thanks.

I also just had this experience. Pre-release set for April 8th, but set to manual release only. Started getting messages that it was released from customers at April 7th 8PM. That was not expected and I'm wondering if anyone has any info, or any way I can set it back to pre-release

Pre-Order App auto released before I press "Release App Now"
 
 
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