IAP pricing doesn't update

Question

Created May ’22

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I’ve been trying to update the pricing tier of one of my IAPs, but when checking the Mac App Store pages and StoreKit API (production, not Sandbox) it is still the old pricing tier after 7 days.

I changed the pricing tier on May 16th, then again on May 18th because I didn't see any changes. Still no changes visible as of May 23th.

Should I confirm pricing changes anywhere else in App Store Connect, or should just clicking 'Save' on the IAP page be sufficient?

I assume pricing changes should be updated relatively quickly (some delay due to caching is expected), so waiting 7 days is a bit much.

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(Edit: looks like the automatic FB link here is incorrect and doesn't support 8 digits...)

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Answer 1

App Store Commerce Engineer OP

Apple

May ’22

Price tier does show in effect as 5/20. How are you validating what price or tier the store is returning? Is this your app via SKProduct? If so, please provide that data in your ticket, that will be helpful to narrow down the issue you are observing.

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Answer 2

floorish OP

May ’22

Yes, it shows 5/20 on App Store Connect as that was the last time I've changed the pricing, that was displaying correctly. I've changed the tier initially on 5/16, then again on 5/18 (because nothing changed) and again on 5/20, because nothing changed still. Exact dates and changes are available in the ticket. My though process was that perhaps the change didn't come through correctly, because App Store Connect was having issues on 5/17.

I've validated the pricing by checking:

https://apps.apple.com/us/app/<app-id>
On the Mac App Store itself
Using SKProduct in the production app (SKProduct.price was simply the old tier)

All three showed the old pricing tier for 7 days after initial change. I've checked again today 5/24 and now it is correct on all three channels. Seems like I should've had patience to wait one more day.

I don't think it will be helpful to provide the data returned from SKProductsResponse now that the pricing is correct again, but just in case, what kind of data are you expecting? The fields returned in SKProduct? I assume these were all equal to how they are now, except for the price field.

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