How does Apple calculate store commission after cancellation?

Question

Shaked_Doron OP

Created Apr ’22

Replies 1

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Participants 2

Hi,

I am trying to figure out the following statement in Apple documentation:

If a subscription expires due to a cancellation or billing issue, the days of paid service stop accumulating. If the subscription is renewed within 60 days, the days of paid service resume from the recovery date.

Let's say the user received a Refund and after 10 days subscribes to the same auto-renewable product, will the days of paid service stop accumulating?
After receiving a DID_CHANGE_RENEWAL_STATUS notification with auto_renew_status = 0 and the expiry date is exceeded (means that the subscription is churned) and then after 10 days the user subscribes to the same auto-renewable product, will the days of paid service stop accumulating?

If for those cases the days of paid service continue accumulating, will it be also applied for subscribing to another product from the same subscription group?

Thanks!!!

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Answer 1

App Store Commerce Engineer OP

Apple

Apr ’22

Accepted Answer

For #1, paid days stopped when the refund occurred. If it was a full refund then no paid days were accrued.

For #1 & 2 - when resubscribing, if it’s within 60-days of the previous period (last paid day) then the accrued days resumes, else it’s starting from 0.

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