Unable to upload Watch App screenshots to App Store

Question

Created Apr ’22

Replies 5

Boosts 0

Views 2.0k

Participants 7

I'm trying to update our app, but every time I try to upload screenshots for our Watch App it just freezes and never finishes uploading the picture. The progress indicator on the image just gets stuck in place at about 10% and there are tons of Javascript errors.

I wrote Apple and gave them all the logs and errors but they haven't fixed it and won't even tell me if/when it will be fixed. I've been having this problem for over 2 months now and am unable to submit app updates, which is a big problem. Anyone else having this problem? Anything I can try?

Boost

Answer 1

Claude31 OP

Apr ’22

Excuse me if that is a basic question. Do you create the screenshot with Cmd-S in simulator ?

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Answer 2

coderkid OP

Apr ’22

The javascript response I get when I add the image is:

{ "errors" : [ { "id" : "778abcb3-8491-443e-000c-c42366e703d0", "status" : "409", "code" : "STATE_ERROR", "title" : "The request cannot be fulfilled because of the state of another resource.", "detail" : "Screenshot Set with type APP_WATCH_SERIES_3 Already Exists!" } ] }

Not sure what that means, I don't have any Apple Watch screen shots in the update.

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Answer 3

Frameworks Engineer OP

Apple

Apr ’22

I wrote Apple and gave them all the logs and errors but they haven't fixed it and won't even tell me if/when it will be fixed.

Can you please post the Feedback number of the issue you reported?

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Answer 4

Dhciolfi OP

Aug ’22

Hi, I am having the exact same issue. It seems that their server went into a bad state and cannot process the screenshots. Did someone managed to fix this issue?

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Answer 5

ivasilev@productiveedge.com OP

Dec ’22

I cannot upload any screenshots other than Watch Series 3. Although I've removed all our old screenshots of Series 3, the appstoreconnect website still tells that "You've already added Series 3 screenshots", and "In order to add other models ... you need to remove Series 3". But there're zero Series 3 screenshots left. We're totally blocked.

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