Cannot upload screenshots for new app

Question

Created Oct ’21

Replies 2

Boosts 0

Participants 3

Have been using this process for 3+ years. Today does not work.

Create screenshots using screen capture (cmd-shift-4) moving cursor over iOS Simulator in XCode
Insert captured image into Pages adding background color and text using sRGB color space for all items
Export as jpeg and size in Preview to correct dimensions (e.g. 1242 x 2208 for 5.5' Display)
Accepts first upload when second screenshot uploaded first is erased/coved with red box with error message -- One or more screenshots aren't in the RGB color space

Has been happening for 4+ hours. Tried generating and savings as PNG same error occurs

Have 6+ other successful apps no clue why this is happening.

Appreciate any help.

Boost

Answer 1

Oct ’21

Please check this post.

I guess Apple's App Store Connect server is getting unstable.

(This often happens on big events, such as WWDC or the release date of new iPhones. I do not understand why today.)

Try a few more hours later and see what happens.

(Please share the result.)

If the issue goes on longer, you should better Contact To Apple.

0

Answer 2

Oct ’21

They released new app submission method on appstore connect. I believe it broke some of the working features.

0