I have tried on three different ID accounts, and I always get the same error message. I do not think I am entering any details wrong, and the process is simple enough. When I asked Apple support, I got an email reply saying they could confirm I received the error message but nothing on how to fix it or what I had to change to succeed. Has anyone managed to work out how to proceed from this point? I would greatly appreciate any advice.
Hey @backbetterapp,
Would it be possible to share a bit more detail around specifically what you are trying to accomplish so the community can help? It is not clear where you are getting the stated error and the activity that you are attempting to complete.
Looking forward to helping you find a solution!
Hi @ChuckMN, No problem- and thank you for your time. I select the enrol button and sign up my details. The next step is for me to accept the Terms provided by Apple. As soon as i accept and click next, the error message comes up and I can not continue. At this point I have not paid for the service. I hope this is clearer. From my own research I am starting to think it has something to do with my trusted phone number and my selected region not matching. Although this is a challenge as I cannot travel due to covid restrictions. It would just be nice to know the issue so I can fix it. It seems I am not the only one this happens to and solutions are hard to find on this issue.
Thanks again for your time.