Hello! We noticed some changes in app development policies about account deletion. Its placed here: https://developer.apple.com/news/?id=mdkbobfo
So, it says that we can INITIATE account deletion.
But what confuses us is the title. It says "require". And keeping in mind that with ATT policy on Apple's guideline where it says that the ATT is needed for IDFA collection and personal data collection, we got rejected for collecting only basic users data (only events without binding em to constant user ids), we want to make it clear - can we JUST INITIATE the account deletion? Just send user to our Support Team where the user could just place the request for account deletion and remove it with our STeam. According to this publication: https://www.engadget.com/apple-app-store-ios-developers-delete-account-report-193119525.html, we can JUST INITIATE. But with ATT case we got wrong representation of the requirement.
Also we want to know what is appropriate time for completing the deletion request: one week, two or a month?
Thank you in advance for your answers, Apple Engineer! :)
P.S. About ATT rejection: we had a call with Apple's engineer who explained us main points why they did it, so we had to turn the analytics fully off. The points were really good and user loyal.
Well, I had a call with Apple Support team regarding this question. Yes, they approved - we can just initiate the process. As of now we implemented in our app this approach: the user just get prompted to the email form where he writes his email and the data regarding his account (identifier) is attached to this email. Later, the support team just answers his call.