This is the app we are currently selling. If you follow the steps below, you may experience a black screen phenomenon.
- Run the app and go to the home screen.
- Turn off the screen of the device and do not use it for a long time.
- Turn on the device's screen and launch the app from the home screen.
- Randomly, the entire app screen is black and nothing works.
- If you completely close the app and run it again, it will run normally.
It has been reported to us since iOS 15. And in iOS 15 and iOS 14.8, a user sent us an email about the same phenomenon. This only happens on the iPad, not the iPhone.
Supports iPad multitasking UIApplicationSupportsMultipleScenes is not supported.
Can anyone advise us on the cause or solution of this symptom?
