Monterey Beta 5 Breaks Outlook

Community Apple Developers Beta

GerryO OP

Created Aug ’21

Replies 56

Boosts 0

Views 17k

Participants 62

Just installed the beta 5 update. Microsoft Outlook will start but when I select a message to read, the app crashes.

After doing some testing, most messages are fine but if I try to open one from the US Post Office's informed delivery, it shows "Downloading" and then crashes Outlook.

Other messages that contain images, will show the "Downloading" message as well but will eventually load the content.

Is there something I can provide to troubleshoot this?

Outlook and the USPS messages were working fine before the beta 5 install.

Boost

Bigrick67 OP

Aug ’21

I had this issue. I removed Outlook for Mac and reinstalled Office via https://portal.office.com/account#, set Office update to Beta, problem solved. I am now on Outlook 16.53, 21082901.

JimWilsonssf OP

Aug ’21

There is a new build of 16.53 the previous one was 21082406. I received 21082901 this morning. Also Beta 6 is now out there.

JimWilsonssf OP

Aug ’21

When I upgraded MacOS it did not load beta 6 it loaded some prior version. It's now doing a second upgrade to Beta 6. Details after that finishes.

MDPLUSTR OP

Aug ’21

SOLUTION :

Launch Microsoft AutoUpdate
Select Advanced
Select Beta Channel
Select Check For Updates
Update to latest MS Outlook (currently : v.16.53)
Done !

dmcastaldi OP

Aug ’21

The latest Outlook update seems to FIX the recent beta 5 problem!!! First did Office-Reset on previous versions but did not fix issue UNTIL this most recent office BETA update:

https://www.dropbox.com/s/ay1vzrq4wdi3bzl/Screen%20Shot%202021-08-31%20at%2010.46.33%20AM.png?dl=0

Microsoft Outlook 16.53.21082901

ShaneBecu OP

Aug ’21

The update fixed the main crash issue for me, but Outlook still crashes when printing emails.

tan-tran OP

Aug ’21

Updated to Outlook 16.53.21082901 and the app works well. Lot several days using online version with issues. If you already removed the app, don't install outlook from AppStore, you can download the older version (only outlook, not an office combo) at https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac.

After that check for update to get the 16.53.21082901. Issue fixed, haiz...

ww_can OP

Aug ’21

Same issue here. Odd thing is it was working last week with beta 5, and the same app version (16.52). Looks like a potential server side change on the office365 might have caused this issue.

jhobbsatmaccom OP

Aug ’21

Beta 6 seems to fix this for me.

MiguelNYC OP

Aug ’21

Beta 6 also fixed for me. Back in business.

Sean_Ji OP

Mar ’22

I first removed outlook from Applications, and then re-installed MS Office on the computer. Then it works! I do not need to add my account to outlook, as the accounts remain there.