What do you do to get access to AppStore connect?

Question

Created Jul ’21

Replies 4

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Participants 2

48 hours after paying and signing/agreeing to the stuff we still can’t click through from the developer site into AppStore connect. Is there some secret trick to being able to start using AppStore connect?

we raised a support ticket yesterday morning but haven’t heard anything.

Its not clear to me if there is some secret magic checkbox we need to find to make it work or if something else is going on.

how long does it normally take, is there some secret step we’re supposed to complete to gain access?

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Answer 1

Jay_111 OP

Jul ’21

Just an update for anyone else having the same problem. Now or in the future. After about 48 hours of waiting for a response, Apple support responded by saying "clear your browser settings/cookies" and try again.

Now I know this is a reasonable request, but its not like I hadn't been doing that and trying every single device I own with every single browser I have every hour for the past 2 days. So perhaps if you need to contact apple support about signing in, put in your first ticket that you already tried clearing cookies/settings, etc...

Hopefully its not another 48 hour wait for them to respond with something a bit more concrete. 😀

1

Answer 2

Jay_111 OP

Jul ’21

72 hours later, still can’t get into App Store connect. How long does it normally take? Is that normal?

1

Answer 3

Jay_111 OP

Jul ’21

It works now. Not sure what happened (I did re-raise another ticket about 20 minutes ago just in case my email response wasn't received). I am very happy to start working on my apps now!

1

Answer 4

Honeyside OP

Jul ’21

Hi! I am having the same issue. I enrolled in the Apple Developer Program 24 hours ago.

I can access the Apple Developer Portal and the subscription is active, but I can not access App Store Connect. Error is ITC.signin.error.invalidUser

I raised multiple requests to Apple Developer Support and I have received responses promising to call me within the day. Received one call, robotic voice says to press 1 to accept the call and talk to an agent. Then silence for a few seconds and the call gets closed from their side... then I get an email saying they could not reach out to me and they will retry later. They did not retry (yet).

Will provide updates on my case too.

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