Not possible to remove App from Kids category, even after 17+ rating

Question

Created Jun ’21

Replies 3

Boosts 1

Views 1.8k

Participants 5

We've developed a wholesome and non-threatening puzzle App, but Apple does not like unused/uncalled code in Unity's IAP package. Cannot turn on IAP package and without Analytics by default -- no IAP possible through Unity code! We tried repeatedly to remove it and Unity says it shouldn't be there, but apparently it is! After a dozen attempts to fix it being rejected by Apple with no specifics or solutions possible, we decided to drop our App from sale to kids. We set the rating to 17+ but Connect reviewers still say it is in the Kids category and rejected it for the same reason. Two questions...

Q1) How do we tell Connect the App should NOT be put in the Kids category?

Q2) Will Unity and Apple get together and help independent App developers with this problem - voiced by many others?

Boost

Answer 1

casals OP

Jul ’21

I’m trying to find an answer to this as well

0

Answer 2

omkar_naik88 OP

Oct ’21

Go to App Information, Edit Age Rating Next uncheck App Made for Kids. thats it

0

Answer 3

bradhowes OP

Jul ’22

Unfortunately, my app is stuck in review limbo/hell because I mistakenly checked that box once and now Apple's site thinks it is still checked for some reason, even though it is not when I go to the "Age Rating" pages. Below is the first page - I cannot choose certain options because apparently "Made for Kids" is still set somewhere":

Capto_Capture 2022-07-17_10-32-40_PM.png

Here is screen 2 of 3, still with buttons disabled because of the phantom "Made for Kids":

Capto_Capture 2022-07-17_10-32-54_PM.png

Curiously, I can set that there is gambling, but when I do, I am unable to "Save" the changes.

Finally, page 3 of 3 that shows that indeed the "Made for Kids" setting is not set:

Capto_Capture 2022-07-17_10-33-10_PM.png

But submitting this will lead to a rejection because for whatever reason Apple's own system still thinks that this checkbox is set.

1