Unable to download redemption codes even after placing an order for it

When I log into Apple Business Manager, i select my custom app for my company, then I select the order redemption codes option.

However, when I try downloading the redemption codes, it does not show up. I check in the purchase history and it still does not show up.

Can someone please help?

I am having the same issue, I purchased redemption codes, I can see the purchase in my history, but there is no link to download them.

I am also having this problem - the download link for the redemption codes does not appear not matter how long you wait or refresh screen, and they're not visible in the purchase history.

We called Apple business manager support and got transferred to many different departments and none of them even understood what a redemption code was. Really frustrating.

Anyone else had any luck getting help from business manager support on this issue? Our company app relies on these codes being available!

Same issue here. Apple please fix this!!!!!!

Same issue here. I found other threads asking the same:

https://developer.apple.com/forums/thread/681484?page=1#678159022

https://developer.apple.com/forums/thread/681756?login=true&page=1#678099022

I had the same issue today. I ended up making a duplicate purchase (free codes, so no cost) and it re-entered the same order number and made the download button appear on the original order under the Redemption Codes section. If you haven't already, try making the exact same purchase again.

Unable to download redemption codes even after placing an order for it
 
 
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