iTunes Connect Page Freeze

Question

Created May ’21

Replies 4

Boosts 0

Participants 5

My iTunes Connect is froze which made me cannot update my apps. There are 5 icons here but only the "Artists" page is able to access. All the remaining icons including, Apps, Books, Media & Podcasts Connect are froze.

Any idea on what happen to this error? I have changed my browser but still nothing changed. Thanks a lot.

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Answer 1

mjl- OP

May ’21

Looks like iTunes Connect (or is it App Store Connect?) is broken. Look at your browser developer console. You'll see JS errors. So looks their latest release is botched.

Perhaps someone who knows the right channels can notify Apple?

You'll see at least one very obvious error in https://appstoreconnect.apple.com/itc/js/gettingstarted.05318554a9.js. Line 43: const sessionMenu = ocument.getElementById('#session-menu');

Someone mistyped and forgot to run a JS checker on the code...

1

Answer 2

mosafary OP

May ’21

Having the same eissue

0

Answer 3

kmckinley_kemsoft OP

May ’21

Same issue, but found a workaround. If you log in and then go to this link it should work. https://appstoreconnect.apple.com/apps

0

Answer 4

LeroyStaines OP

Aug ’21

Still experiencing this issue, at least in Google Chrome.

0