Unable to process app at this time due to a general error

Question

Created Apr ’21

Replies 7

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Views 1.9k

Participants 5

Since last night, I've been unable to get my app to validate. It fails with this very non-descriptive error:

"App Store Connect Operation Error"
"Unable to process app at this time due to a general error"

I've confirmed that my signing certificate and distribution profiles are all correct and valid. I've tried restarting Xcode, restarting my computer, recreating the archive, etc.

Would love any insights into what else I should try or how I can get more information about what could be going wrong.

Thanks!

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Answer 1

aiharasoft OP

May ’21

I'm experiencing the same issue since last night.
Is there any progress?

To narrow down the issue, I validated my previous archive, which had been successfully validated and uploaded.
However, it fails with following error as well.

"App Store Connect Operation Error"
"Unable to process app at this time due to a general error"

So, is it server maintenance, or something caused by the server side?

Any hints would be appreciated!

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Answer 2

aiharasoft OP

May ’21

I tried another app to validate, and it had been successfully validated.
So, this is not a server side problem.

Is there any log or info to look into the problem?

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Answer 3

aiharasoft OP

May ’21

In my case, I found it was related to a mlmodel file.
I submitted a new inquiry
https://developer.apple.com/forums/thread/679771

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Answer 4

atrdurai OP

May ’21

I'm experiencing the same issue for one of the app for past 2 weeks. and App Validation working fine for other apps.

Anyone got any update on this issue?

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Answer 5

atrdurai OP

May ’21

Additional information:

App validation is getting failed for the archive with the below message but I am able to Distribute the app to App Store Connect successfully.

App store Connect Operation Error
Unable to process app at this time due to a general error

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Answer 6

humblesticker2021 OP

May ’21

I have the exact same error and distribution works fine also.
Previously I had this error but it was due to Xcode 11.x is not supported any more. If you distribute you will get more details.
But this time validation fails but distribution works fine.

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Answer 7

nomad_swh OP

Jul ’21

We have started getting the same error when validating one of our apps but distribution works fine.

It hit our CI/CD pipeline which gives another error alongside the one presented when you do it through Xcode (which we also tried, on two machines, to no avail):

2021-07-28 17:49:15.148 altool[70016:1000722] -[NSTaggedPointerString objectForKeyedSubscript:]: unrecognized selector sent to instance 0x6148155f75af93ed
2021-07-28 17:49:22.706 altool[70016:1000710] *** Error: Unable to validate archive 'xyz.ipa'.
2021-07-28 17:49:22.706 altool[70016:1000710] *** Error: code 1095 (App Store operation failed. Unable to process app at this time due to a general error)

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