After clicking "Generate Codes" in App Store Connect, I get this error:
They did escalate the problem, but so far that only meant I had to re-state the problem 3 times to different people, preparing a video walkthrough two different times.
Some details:
I have been getting this message for about a week now. I contacted support but they're taking too long to respond and I'm worried that I'm wasting time and I could be fixing it by myself.Can't Generate Promo Codes
We're having trouble generating the codes. Please contact App Store Developer Support for assistance.
They did escalate the problem, but so far that only meant I had to re-state the problem 3 times to different people, preparing a video walkthrough two different times.
Some details:
My app is in "1.0 Pending Developer Release" state.
It's a paid app. (Game, actually.)
A colleague suggested I should make sure "TestFlight is disabled". I have no idea what it means. I did use TestFlight during development, and I don't think there's a way to "disable" it.
The problem happens in both Safari and Chrome. There's nothing in the JavaScript console. I also tried after cleaning all "Website Data" in Safari. No luck.
