Anyone having Sandbox timeout issues?

App & System Services Core OS
filbercio OP
Created Mar ’21
Replies 11
Boosts 0
Views 2.9k
Participants 7
Sandbox testing had been working great for me up until about 22 hours ago. Since then, all my Mac App Store apps have been getting:

Error fetching receipt - Error Domain=NSURLErrorDomain Code=-1001 "The request timed out."

UserInfo={kCFStreamErrorDomainKey=4,
), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https://p100-sandbox.itunes.apple.com/WebObjects/MZFinance.woa/wa/createAppReceipt, NSErrorFailingURLKey=https://p100-sandbox.itunes.apple.com/WebObjects/MZFinance.woa/wa/createAppReceipt, _kCFStreamErrorCodeKey=-2102}

Apple's System Status pages have consistently reported "green" across the board during this time.

This has been happening with all of our Mac App Store apps. I've tried testing using: Various different Macs, various OS X User accounts, various Sandbox accounts, and various versions of OS X. I went so far as to try an offsite Mac across town that's on a different IP & DNS. No bueno.


Any suggestions (other than to file a report with Apple)? Thanks!
Replies  11
Boosts  0
Views  2.9k
Participants  7
spelga OP
Mar ’21
Yes! I thought I was going mad. I'm in the UK in case it is relevant. Since yesterday evening I haven't been able to coax my Mac app to generate a receipt when I do the usual exit(173). Nor have I been able to get in app purchases to present any store login dialog. Things just hang and eventually tell me that they timed out, or the app is damaged.

I've created new sandbox users in case the ones I had been using had suddenly been destroyed by accidentally logging into production somehow, but that made no difference.

I think I've lost an entire day on this now.
0
filbercio OP
Mar ’21
Spelga, are you still having problems?

I'm still "down" here (been over 48 hours now). I've had to file a Dev Support sent me to DTS, and DTS had me file a Radar report. So Apple is now on the case:)
0
janice OP
Mar ’21
I'm having the exact same error/problem. In the console I get:

<ReceiptRefreshRequest: 0x7ff46e9289c0>: Error fetching receipt for com.moremobilesoftware.divelogdt - Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorDomainKey=4, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <FC307DCC-81C1-4420-BCF8-D1402FFAB960>.<3>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

    "LocalDataTask <FC307DCC-81C1-4420-BCF8-D1402FFAB960>.<3>"

), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https://p100-sandbox.itunes.apple.com/WebObjects/MZFinance.woa/wa/createAppReceipt, NSErrorFailingURLKey=https://p100-sandbox.itunes.apple.com/WebObjects/MZFinance.woa/wa/createAppReceipt, _kCFStreamErrorCodeKey=-2102}

Has been working for forever of course, nothing new to see here :-) I guess I'll go to DTS as well. Can only help if more people report it right?


0
spelga OP
Mar ’21
Hi filbercio

Yes, I'm still down here too. I've been trying everything I can think of today and nothing fixes it - I get the same timeout error that you see above after about 1 minute, then a dialog telling me the app is damaged.

I tried with a new sandbox test user, I tried it on Catalina, tried it on Big Sur etc. Lots of reboots. I tried using a different IP address through tethering to my phone. No different.

I filed an item with the Feedback Assistant app - I wasn't sure what the right approach was. It's FB9048165 if that's useful.

Please do let me know if you get any progress.

Thanks


0
nniko OP
Mar ’21
Hi, have you tried looking into the causes listed here:
receigen.etiemble.com/guides-diagnostic.html
at "When I launch my application, I get a “***.app is damaged and can’t be opened”. What is wrong?"
0
spelga OP
Mar ’21
Thanks nniko. That page is very useful and I've not seen it before.

It might be a bit out of date in terms of the names of cached folders etc on later OS versions. The principles are probably the same, though.

Unfortunately, it didn't help and I'm still getting the same timeouts. Something weird is going on.
0
janice OP
Mar ’21
It has just started working again for me now. No changes on my end so there must have been a problem with the Apple servers.

0
igor_p OP
Mar ’21
I'm still facing the same issue:

<ReceiptRefreshRequest: 0x139e67d50>: Error fetching receipt for com.XXXX.XXXX - Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorDomainKey=4, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <50AAA25A-6DD8-473F-99F5-B83EE2B37E65>.<75>, _NSURLErrorRelatedURLSessionTaskErrorKey=(
"LocalDataTask <50AAA25A-6DD8-473F-99F5-B83EE2B37E65>.<75>"
), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https://p100-sandbox.itunes.apple.com/WebObjects/MZFinance.woa/wa/createAppReceipt, NSErrorFailingURLKey=https://p100-sandbox.itunes.apple.com/WebObjects/MZFinance.woa/wa/createAppReceipt, _kCFStreamErrorCodeKey=-2102}

0
Ilia.E OP
Mar ’21
We have the same trouble with request to https://p100-sandbox.itunes.apple.com/WebObjects/MZFinance.woa/wa/createAppReceipt.
And ping the p100-sandbox.itunes.apple.com doesn't work too. The request timed out every time.
0
inamakonov143@evernote.com OP
Mar ’21
seems to be back to normal
0
spelga OP
Mar ’21
It seems to be working for me today too. Fingers crossed it stays working.
0
Anyone having Sandbox timeout issues?
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