Problem adding new organization-id (distribution private app)

App Store Distribution & Marketing App Store Connect
Annika Bertram OP
Created Mar ’21
Replies 30
Boosts 0
Views 9.8k
Participants 23
We have a business app for a closed group of users. The distribution method of our app is private. Adding new users with the organization ID no longer works! An error appears while saving "The Organization ID or Apple ID you entered could not be found. Please try again." However, the organization ID and also the organization name are correct and valid. As a test we removed an existing entry and tried to insert it again. The same error is displayed.

Is the problem known and is there a solution?
Replies  30
Boosts  0
Views  9.8k
Participants  23
Rob_ OP
Mar ’21
Also having same issue. Previous Organization ID's were added without issue but I'm trying to add another one and it is saying it cannot be found!

Please help
0
Nukas OP
Mar ’21
I have the same problem and am still investigating. Hopefully, someone has a solution. Apple Engineers are investigating the issue.
0
Annika Bertram OP
Mar ’21
@Apple-Engineers: Help, please!

About 30 minutes ago, all our customer entries with Organization ID or Apple ID were deleted as if by magic. Shortly afterwards, 2 entries appeared again as if by magic. All other customer entries have disappeared. What is happening in the background right now? And how do we get our customer entries back?
0
Jasvinder OP
Mar ’21
I have the same issue "The Organization ID or Apple ID you entered could not be found. Try again.".

Although this account was working fine with some other app.
0
lindgd OP
Mar ’21
Exactly the same issue here
0
suportegaia OP
Mar ’21
We are facing the same issue here!
0
wes1 OP
Mar ’21
Same problem here!
Organization ID (already used for another App) not found for new submission.
0
bartosz.mroz@ecom.software OP
Mar ’21
We are facing the same issue! When can we expect fix?
0
johnbest OP
Mar ’21
Same issue, same error.

It happened to me a day before writing this with another app. I tried 30+ times to enter the Organization Id/Name (it's our company...), then I gave up and put in a customer service ticket. Magically, it worked and I was able to submit the app for review. Now today, I am having the same issue with another app.

For what it's worth, last week when I submitted our first app to Apple Business Manager, I got this error maybe 3 times before it finally stuck. This issue has been around for a little while then.

I contacted Apple, and their first rep couldn't figure out the issue, so I was redirected to a more senior employee who told me that Engineers will look into it. I hope we aren't all SOL here.


Edit: after 5 hours of trial and error it finally stuck... I do plan on getting the full explanation from the service rep when they get back to me. This cannot keep happening.
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lindgd OP
Mar ’21
Problem seems to be solved now!
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wes1 OP
Mar ’21
Was able to submit now, seems solved.
0
iCode11089 OP
Aug ’21

Even I am experiencing this issue from today. Could you please help me?

Error message: The Organization ID or Apple ID you entered could not be found. Try again.

0
-SJ- OP
Aug ’21

Still happen today

0
iCode11089 OP
Aug ’21

Yes. I am still getting this issue. I have followed proper steps to fetch Organization Id and Organization name and even though I am getting this issue. It is very critical for me.

Step to fetch Organization Id and Organization name. 

  • Sign in to Apple Business Manager or Apple School Manager with an administrator account.
  • Click Settings at the bottom of the sidebar, then click Enrollment Information.
  • The Organization ID appears in the Organization Info section. 

Please help.

Regards

1
-SJ- OP
Aug ’21

First response from support seem not read any message that I sent, like a bot. still stuck and send new ticket !!

1
radmob_dw OP
Aug ’21

Also currently experiencing this issue. Waiting on response from Apple Developer Program Support.

1
dorner OP
Sep ’21

Same issue here. We added a new Business, copied the Id and Name into the fields but it still tells us "The Organization ID or Apple ID you entered could not be found. Try again."

0
tech119 OP
Sep ’21

Same problem for me as well. I get the same message.

0
iCode11089 OP
Sep ’21

Is it working for anyone?

0
Ahsay OP
Sep ’21

Same problem here. Any updates?

0
dshirsat OP
Sep ’21

Has anyone managed to resolve it? been having the same issue for the last 2 weeks and get the same copy-paste reply from support. I

0
robocip OP
Sep ’21

Same here. Ticked opened 31/08, no yet solved.

:(

0
androidBB OP
Sep ’21

Same problem here, support is useless and they assume we can't use copy-paste. Ridiculous.

0
SuJunJun OP
Sep ’21

The question has been going on for two weeks, and Apple tech support has been replying, “The question is still under investigation.”Does anyone have a solution?

1
PawelMadej OP
Sep ’21

same here, I've filled feedback report:  FB9633130

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Problem adding new organization-id (distribution private app)
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