Problem adding new organization-id (distribution private app)

App Store Distribution & Marketing App Store Connect App Store Connect Apple Business Manager

Created Mar ’21

Replies 33

Boosts 1

Views 11k

Participants 25

We have a business app for a closed group of users. The distribution method of our app is private. Adding new users with the organization ID no longer works! An error appears while saving "The Organization ID or Apple ID you entered could not be found. Please try again." However, the organization ID and also the organization name are correct and valid. As a test we removed an existing entry and tried to insert it again. The same error is displayed.

Is the problem known and is there a solution?

Boost

radmob_dw OP

Aug ’21

Also currently experiencing this issue. Waiting on response from Apple Developer Program Support.

dorner OP

Sep ’21

Same issue here. We added a new Business, copied the Id and Name into the fields but it still tells us "The Organization ID or Apple ID you entered could not be found. Try again."

tech119 OP

Sep ’21

Same problem for me as well. I get the same message.

iCode11089 OP

Sep ’21

Is it working for anyone?

Ahsay OP

Sep ’21

Same problem here. Any updates?

dshirsat OP

Sep ’21

Has anyone managed to resolve it? been having the same issue for the last 2 weeks and get the same copy-paste reply from support. I

robocip OP

Sep ’21

Same here. Ticked opened 31/08, no yet solved.

androidBB OP

Sep ’21

Same problem here, support is useless and they assume we can't use copy-paste. Ridiculous.

SuJunJun OP

Sep ’21

The question has been going on for two weeks, and Apple tech support has been replying, “The question is still under investigation.”Does anyone have a solution?

PawelMadej OP

Sep ’21

same here, I've filled feedback report: FB9633130

tech119 OP

Sep ’21

The problem has been solved today for me. I tried again and was able to add a new Org ID.

androidBB OP

Sep ’21

It is working now.

OlegMetallic OP

Sep ’21

Same issue for us, so I just wrote to apple support team to resolve it.

elpis OP

Dec ’21

We have the same problem. The organization ID is not recognized. Anyone found a solution to this problem?

belwanderley OP

Jul ’22

I had the same problem here and after a looong time trying to figure out what was happening, I found someone saying you should put the organization ID and the organization name with the exact business account name and it worked for me. So, check if the organization name is the same as the business account and see if it works!