Hello,
today was the first day for the pickup of my DTK and I had the package ready at the original address per Apple’s instructions.
The DHL guy called me half an hour ago from outside my building, but then refused to pickup the box because it had no labels.
Thing is, I have no labels to print: none in the return email, none in the return instructions page.
I assumed the courier would have had labels with them, as it happened in the past for other returns of goods.
DHL call center here in Italy just confirmed on the phone that they don’t bring labels, and that’s who arranged the pickup who should have sent them.
I contacted Apple support, but I am confused... did I do something wrong?
today was the first day for the pickup of my DTK and I had the package ready at the original address per Apple’s instructions.
The DHL guy called me half an hour ago from outside my building, but then refused to pickup the box because it had no labels.
Thing is, I have no labels to print: none in the return email, none in the return instructions page.
I assumed the courier would have had labels with them, as it happened in the past for other returns of goods.
DHL call center here in Italy just confirmed on the phone that they don’t bring labels, and that’s who arranged the pickup who should have sent them.
I contacted Apple support, but I am confused... did I do something wrong?
