Your App Store Connect account requires immediate attention



Hi,
I am getting following email and it asks me to visit appleid.apple.com to manage account, when I go to that weblink there is no way for me to upload any such information, then I visited appstore https://appstoreconnect.apple.com/
When I login there using the same apple id, it asks me to upload information, like passport, city of birth, country of birth etc.
When I fill the entire form and submit it I get the following error.

Compliance Screening
An error has occurred. Try again




What is happening ? I provided my passport copy even at the time of developer account registration. Please help.
Thanks,
Ahmed

Subject: Your App Store Connect account requires immediate attention

Dear Muhammad Ahmed,

The information or attachments you provided were not sufficient enough for us to conduct a complete compliance check. To avoid your App Store Connect account from being disabled, provide the information again in a clear and readable format.

Make sure:

The name on the ID you provided matches the name associated with this account. To manage your account information, go to appleid.apple.com.
The information on the ID you provided matches the information you entered.
The photo or scan provided is a passport or other nationally- or state-issued ID.
The photo or scan is straight, properly focused, readable, and not obstructed in any way.

If you have any questions, contact us.

Regards,

The App Store Team

Hi Muhammad, I got the same issue. Did you solve it? Thank you

I received the same email, and after addressing it with support they claimed there was no record of the email being sent by them; and advised me to forward the email to the address "reportphishing" at "apple.com".

Hi!

Has anyone managed to solve this problem? Thanks in advance!

I got this notice 2 and a half weeks back for Compliance Screening.

I uploaded the documents as I needed to have some changes done on TestFlight. Little did I know I was going to be locked out of Appstore Connect access since then. I contacted support last week. I got an email telling me the details did not match. I checked the profile and updated everything again. I took a clearer picture of my ID and uploaded.

Till now I am still locked out. Please help out, anyone who has sorted this.

Your App Store Connect account requires immediate attention
 
 
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