EDIT: I actually did not realize you could reply to app submission rejections directly on appstoreconnect, so I have just done that as well. Hopefully I will be able to resolve this issue!
I developed and launched The Broken Screen Prank (https://apps.apple.com/us/app/the-broken-screen-prank/id1541583294)a little over a week ago. It was accepted no problem.
Recently, I've tried submitting a minor update, but it was rejected with the message "Your app predominantly features a cracked screen."
I assumed the problem area was that my App Screenshot has a picture of the "broken" screen that is displayed during the prank (in the update, I moved the screenshot from the 4th spot to the 3rd location so it would show up as people scrolled through apps while searching). I based this assumption on the following from the Guideline 1.1.6 - Safety - Objectionable Content:
After resubmitting the minor update, the app was again rejected with the message "Your app still predominantly features a cracked screen."
Can someone please help me figure out how to address this appropriately so I can update my app?
Thank you!
- Eric
I developed and launched The Broken Screen Prank (https://apps.apple.com/us/app/the-broken-screen-prank/id1541583294)a little over a week ago. It was accepted no problem.
Recently, I've tried submitting a minor update, but it was rejected with the message "Your app predominantly features a cracked screen."
I assumed the problem area was that my App Screenshot has a picture of the "broken" screen that is displayed during the prank (in the update, I moved the screenshot from the 4th spot to the 3rd location so it would show up as people scrolled through apps while searching). I based this assumption on the following from the Guideline 1.1.6 - Safety - Objectionable Content:
To address this, I redesigned the App Screenshot so that it included the text *Does not actually break your phone in the screenshot so that people can be sure the prank does not actually break their phone.1. Safety
When people install an app from the App Store, they want to feel confident that it’s safe to do so—that the app doesn’t contain upsetting or offensive content, won’t damage their device, and isn’t likely to cause physical harm from its use.
After resubmitting the minor update, the app was again rejected with the message "Your app still predominantly features a cracked screen."
Can someone please help me figure out how to address this appropriately so I can update my app?
Thank you!
- Eric