Can't Generate Promo Codes

App Store Distribution & Marketing App Store Connect
TehNewbie OP
Created Nov ’20
Replies 14
Boosts 0
Views 2.3k
Participants 11
I can't seem to generate any promo codes for my app at all. I've still got heaps of codes available to generate.

Have tried different browsers, devices etc and nothing.

Still comes back with same error:

Can't Generate Promo Code

We're having trouble generating the codes. Please contact App Store Developer Support for assistance.


Wondering if anyone else is experiencing the same issue.

Asia DEV Support are yet to get back to me on this issue.

Just a pain as I have people waiting on receiving the codes from me.

Answered by TehNewbie in 649263022
UPDATE: Haven't heard anything back from Apple Support.

I tried generating some promo codes just then and it WORKED. Seems like they've fixed the issue :)
Replies  14
Boosts  0
Views  2.3k
Participants  11
lafappbrica OP
Nov ’20
Same, second day already. At least it seems support is already looking into it
0
david@monagle OP
Nov ’20
Just spoke to Apple Support. They said they have no information about this problem. He said he’d send me an email and could I please respond with a screenshot, but no email has come through yet.

Update: Got the email and have sent through reproduction steps, screenshots and screen recording. Let’s hope for a result soon!
0
LSFS OP
Nov ’20
Same here for two days at least, reproducible with Safari and other browsers.
0
TamaraAbramov OP
Nov ’20
Same for us, it's like this from yesterday...
1
shareng76 OP
Nov ’20
Same issue for the past few days. Thanks for reporting it to Apple.
0
Gentle_Kwan OP
Nov ’20
Same issue for the past few days. 
0
lafappbrica OP
Nov ’20
Codes working again!
1
elpis OP
Nov ’20
We have the same problem over the past two days. We contacted Apple Support and they replied that they are aware of this issue and are working hard to fix it.
0
TehNewbie OP
Nov ’20
Accepted Answer
UPDATE: Haven't heard anything back from Apple Support.

I tried generating some promo codes just then and it WORKED. Seems like they've fixed the issue :)
0
fphat OP
Apr ’21
I have the same problem now, 4 months later, so it's not like Apple used to have this problem, then they fixed it and now it's gone.

I wonder if there's anyone here who was able to work around it somehow. I'm in contact with Apple support, but no progress yet.
0
Gentle_Kwan OP
Sep ’21

I have the same problem now. I'm in contact with Apple support, but no progress yet.

0
gpdawson OP
Apr ’22

I'm experiencing exactly same issue right now. Tried two different browsers. Anyone know if it's an issue for everyone, or just a subset of us?

0
fphat OP
Apr ’22

I had this problem and, if I remember correctly, it boiled down to not having something properly signed in https://appstoreconnect.apple.com/agreements/. It wasn't obvious at all, so I suggest you go through everything there even if it looks like you're good.

I wish I could help more but that's all I remember.

0
xhruso00 OP
May ’22

I have the same problem - cannot generate promo codes. I also remember a day prior I accepted changes to the paid user agreement but it was flaky (it missed some steps). Nevertheless the status is I accepted it and got confirmation email.

I have contacted support but so far they requested screenshots and steps to reproduce and sent it to technical team. Issue has been present since 29APR22

1
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