One or more screenshots are in the wrong format

App Store Distribution & Marketing App Store Connect
wavpay OP
Created Oct ’20
Replies 13
Boosts 2
Views 15k
Participants 13
I was encountered this issue when i want to change the app screen shot in the appstore connect.

The screenshot image files were uploaded to appstore connect successfully and display properly. But after a while, all that images turn into error and display the message 'One or more screenshots are in the wrong format'.

Checked in the developer help, the resolution was correct.
I have no idea, what is the issue i encountered.
Replies  13
Boosts  2
Views  15k
Participants  13
jasdeepsingh OP
Oct ’20
I'm having the exact same issue. What's going on?


2
giannioconnor OP
Oct ’20
Im exactly the same !! been trying for hours
3
rufatm OP
Oct ’20
I'm having same issue. I have both 6.5 and 5.5 inch screenshots but it says "One or more screenshots are in the wrong format.". The pixels are matching with the requirements. It looks like a bug.
2
jasdeepsingh OP
Oct ’20
Did any of you got this to work? I'm still facing the same issue.

This is preventing me from submitting my app for review to Apple. :(
0
jasdeepsingh OP
Oct ’20
It turns out my JPEG images were may be corrupted or incorrect. I re-exported my JPEGS after importing them into Figma, and screenshots worked fine.
0
K.Kobald OP
Oct ’20
same here. I did the same thing as 2 years ago. I use a php script with gdlib to create images. They are the same as last time (with new content of course). It´s uploading and then all turn into red -error!
0
Mithrasvs OP
Nov ’20
It worked for me after converting PNG images to JPEG images
2
stclaironfire OP
Dec ’20
I tried converting PNG to JPG and that solved it. I can't believe Apple's regressed this far -- to not even handle PNG uploads properly? I'm trying to upload a PNG that's already on the app store (in another app) as a test, that triggers the error too... brutal
2
windpro OP
Aug ’21

The same, i use JPG still error

0
windpro OP
Aug ’21

This solution for error : file name remove extension ( .jpg. , .png ). or export to other format. jpg -> png ; png -> jpg

2
hyggeboi OP
Feb ’23

Changing the file extension didn't help but what resizing the screenshots to 1290x2796px with 144 pixels/inch did.

0
skomal OP
Feb ’24

Having this issue right now :( I have tried everything listed here (converting to different format, importing and re-exporting, removing extension name, different images, etc.) and I still get the error.

This is for the in-app purchases screenshot specifically, and I have verified all the other requirements: (1024 x 1024 pixels, 72 dpi, RGB, flattened and no rounded corners)

This is quite frustrating

2
thisisirfan OP
Apr ’24

Converting all screenshots from .jpeg to .png fixed my issue

0
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