Unable to access App Store Connect in app purchase info.

App Store Distribution & Marketing App Store Connect
thecoolwinter OP
Created Sep ’20
Replies 2
Boosts 0
Views 1.2k
Participants 3
In App Store Connect I can't access any of my apps' in app purchase information. This includes apps that are live on the app store and is very worrisome. When I click on 'Manage' under 'In-App Purchases' it brings me to a page that says "There was a problem retrieving the data for this page. Please try again."

Then, in my apps, I'm just not finding any products. All requests for in-app purchases fail.

Is there something I'm missing? I've looked at my agreements and such, and there's no alerts on my account. I shouldn't have to renew my developer account for 9 months.
Replies  2
Boosts  0
Views  1.2k
Participants  3
KMT OP
Sep ’20
Off hand, I'd say you did what you could to verify you should be able to get in, but what about dev accounts...how many accounts/teams are you on, and if more than one, did you sign out from all others at all store/account/backend attachment points to confirm the account you think you're using is the one the backend is talking to...?

Otherwise, it might be the backend acting out yet again, and you just need to be patient and see if things clear up after a bit.

Still no joy, consider contacting support directly, link below, and ask if they can take a look.

Good luck.
0
adirkol OP
Nov ’20
Same problem here!!! Any update on this one?
0
Unable to access App Store Connect in app purchase info.
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