Denied Access to Certificates, Identifiers & Profiles page on Appstore connect + Personal Team in Xcode

Dear fellow Developers,

I am hoping this post can be replied to by an Apple technical support employee. I am in the process of implementing Universal deep linking for our team's React Native iOS mobile application. Our team is enrolled into the Apple Developer Program and I am assigned the "App Manager" role in our team.

Just today, my co-worker, who is assigned the "Admin" role, and I, tried to generate a provisioning profile for our app on the Certificates, Identifiers & Profiles page on Appstore connect. We need to generate a provisioning profile and download it to pass on to the developers (i.e. me) to be able to test the Universal deep linking. However, while going into that page, my co-worked with "Admin" role going by the name of Yuya, could not access the page despite having Admin privileges in our shared Apple Developer Account. The Apple Developer Account is owned by the professor under whom we work but with Admin privileges, we assumed that Yuya would be able to access this page to generate our provisioning profile, create a bundle ID and ensure that the "Associated Domains" capability was enabled (all of which are done through that page it seems). The error message read precisely as follows: "Access Unavailable: This resource is only for developers enrolled in a developer program or members of an organization's team in a developer program". I can also send a screenshot of this error message if I can somehow attach it on our future correspondances. I am wondering why this error pops up when our developer team are enrolled and we do pay the $99 annual fee for it.

What is even more odd is: when I used my own Apple ID in Xcode (i.e. I logged in with that Apple ID in the preferences page) and when I selected the team with this Apple ID on Xcode, it showed up as "Personal Team", whereas in the Apple Docs it states that if your Apple ID is associated with a Apple Developer Team, the team name will show up in Xcode, after which I would be able to add the Associated Domains capability.

This whole process of trying to get a universal domain associated with our iOS app has been quite confusing for me for more than three weeks now. I seem to be blocked in testing and making progress in our app development due to the many security and logistical steps required by Apple. I have already done the part of hosting the AASA file into the root of our webserver, but after that, the only step remains to generate our provisioning profile, register a unique bundle ID with our app and ensure the Associated Domains is enabled, for which I do not have access. If you can please assist me in completing the above steps accordingly, or at least explaining why the above two counterintuitive errors occur, that will be truly appreciated! We are willing to get on a call or provide with any extra information needed (like details of the apple developer program account holder) to make progress in our task.


Kindly,
Farhan Kassam (App Manager).
Denied Access to Certificates, Identifiers & Profiles page on Appstore connect + Personal Team in Xcode
 
 
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