Hi, I installed and update the macOS Big Sur latest available beta and after installation is done, It is showing me battery service required warning in my battery icon, My mac is new and it's been hardly 5-6 months and used casually.
After Installing MacOS Big Sur latest beta update, My mac is showing battery service required warning in battery Icon.
Same with my 13"MacBook Pro (early 2015). Battery was at around 70% capacity, now it's at 2% and does not charge. MacBook only works when connected to charger.
A fresh instal of Catalina did not help.
This is something that should not happen and Apple should compensate everyone affected with the update.
A fresh instal of Catalina did not help.
This is something that should not happen and Apple should compensate everyone affected with the update.
I have a related issue on a new M1 Air. Showing battery service recommendation with only 5 cycles and 100% capacity. How is this happening on a brand new device?
I have to say I'm extremely disappointed in Apple. There are 12+ pages of folks having the same issue and not a peep.
I have become so angry about this and being charged £200 that I’ve enlisted legal advice from Irwin Mitchell and now on 3 weeks without w laptop it was supposed to be with me on the 28th they shipped it out of the country for repair and now it’s stuck in Germany.
This is very clearly an issue caused by bigsur update and yet they immorally charge us for the fixing of the problem. They’ve charged me £200 but haven’t bothered to tell me what they’ve even done with my laptop or whether it’s even fixed.
£200 to fix a laptop that ran perfectly like the day I got it and then minutes after restarting following bigsur update it’s broken - it’s not rocket science to work out what went wrong.
to charge people to fix a laptop that broke as a direct result of your incompetent software update is wrong and I’m pretty sure Apple has the legal obligation to rectify this.
anyway I suggest to speak to a solicitor for advice before paying to the repair.
This is very clearly an issue caused by bigsur update and yet they immorally charge us for the fixing of the problem. They’ve charged me £200 but haven’t bothered to tell me what they’ve even done with my laptop or whether it’s even fixed.
£200 to fix a laptop that ran perfectly like the day I got it and then minutes after restarting following bigsur update it’s broken - it’s not rocket science to work out what went wrong.
to charge people to fix a laptop that broke as a direct result of your incompetent software update is wrong and I’m pretty sure Apple has the legal obligation to rectify this.
anyway I suggest to speak to a solicitor for advice before paying to the repair.
Downgraded to Catalina, still having the same problem, battery stuck at 1% and not charging, unplug and macbook dies, fix this Apple! Mac was working perfectly fine before upgrading to Big Sur.
We use three MBPs in our home office... the only one working right is the one we didn't allow to upgrade to Big Sur.
The Early 2017 15" model was fine on Catalina. It had never once missed a beat. Coconut Battery said 94% and 325 cycles BEFORE upgrading to Big Sur. Four days after upgrading to Big Sur that machine got the red battery of death and sat at 1%. Dies as soon as you remove the power cable, and demands battery service. Curious thing is that Coconut Battery now says 83% battery but still 325 cycles.
The 2018 15" model lasted slightly longer. It showed the red battery, 1% and Service Recommended two days after the 2017 unit. Coconut battery says 96% battery and only 128 cycles - so this machine is like new.
Both machines are now desktops rather than laptops because they do not function without a power cable at all times.
I am absolutely disgusted with this. So much so that when my office asked if I wanted a replacement machine sent out so that I at least had a laptop, I asked for a Razer Pro 17 instead. Shame on you Apple - fix your damn software
The Early 2017 15" model was fine on Catalina. It had never once missed a beat. Coconut Battery said 94% and 325 cycles BEFORE upgrading to Big Sur. Four days after upgrading to Big Sur that machine got the red battery of death and sat at 1%. Dies as soon as you remove the power cable, and demands battery service. Curious thing is that Coconut Battery now says 83% battery but still 325 cycles.
The 2018 15" model lasted slightly longer. It showed the red battery, 1% and Service Recommended two days after the 2017 unit. Coconut battery says 96% battery and only 128 cycles - so this machine is like new.
Both machines are now desktops rather than laptops because they do not function without a power cable at all times.
I am absolutely disgusted with this. So much so that when my office asked if I wanted a replacement machine sent out so that I at least had a laptop, I asked for a Razer Pro 17 instead. Shame on you Apple - fix your damn software
I'm having the same issues. It was fine before I upgraded to Big Sur, now the battery dies really fast and is saying the battery capacity is significantly reduced. Chatted with apple support this morning they want me to bring it in saying the battery is bad.
MacBook Pro 2017
Update: After apple told me to bring my laptop in, I downgraded to Catalina and all is well. I hate that Apple is not being honest about Big Sur, its killing batteries. These MacBooks are not cheap!!!
MacBook Pro 2017
Update: After apple told me to bring my laptop in, I downgraded to Catalina and all is well. I hate that Apple is not being honest about Big Sur, its killing batteries. These MacBooks are not cheap!!!
Please, fix this ASAP. I need to work and this is annoying.Apple follow the steps of Windows? Damm!
Same issue here. Had a fully functional laptop with great battery life until I made the HORRIBLE decision to upgrade to Big Sur. Immediately my battery would drain extremely fast and now it says my battery requires service. I contacted apple support. They told me to run diagnostics and if no problems were found to sign out of icloud and restart to fix the issue. But you can guess what happened? No issues were found, signed out, restarted - problem remains!
So they ask me to bring it in for a tech to look at. First appoint is in three days but I know what they are going to say - buy a new battery. NO!
I have three days to wait so I guess I should wipe my mac and downgrade it to catalina, seems like some people have had luck with that. Unfortunately I don't have a backup to restore to. This has been a frustrating massive waste of my time.
Macbook Air 13" 2015 i7
Cycle Count 648
So they ask me to bring it in for a tech to look at. First appoint is in three days but I know what they are going to say - buy a new battery. NO!
I have three days to wait so I guess I should wipe my mac and downgrade it to catalina, seems like some people have had luck with that. Unfortunately I don't have a backup to restore to. This has been a frustrating massive waste of my time.
Macbook Air 13" 2015 i7
Cycle Count 648
Same issue with my macbook pro 2016 four thunderbolt
a few days after upgrade to macOS Big Sur 11.1, it showed the red battery, 1% and Service Recommended
I've tried following ways to fix it , and all didn't work
a few days after upgrade to macOS Big Sur 11.1, it showed the red battery, 1% and Service Recommended
I've tried following ways to fix it , and all didn't work
Refresh Install of macOS Big Sur with usb
Downgrade to macOS Catalina with cmd + R
Try macOS Big Sur beta 2 version
Same problem here
Macbook Pro 2017
Never had any battery problems, was holding very good charge, always kept on the optimised battery charging & manage longevity settings, never plugged in for long periods etc.
...a few days after Big Sur update, now my laptop is stuck on 1% battery, won't charge and says it needs a service. Totally useless as a laptop.
Apple, this is criminal.
Macbook Pro 2017
Never had any battery problems, was holding very good charge, always kept on the optimised battery charging & manage longevity settings, never plugged in for long periods etc.
...a few days after Big Sur update, now my laptop is stuck on 1% battery, won't charge and says it needs a service. Totally useless as a laptop.
Apple, this is criminal.
After Christmas, I found that I could not turn on my MacBook Pro 2017 with BigSur 11.1. Battery shows 1% and not charging.
I am not sure when I upgraded my OS to 11.1 but absolutely it was my worst decision in 2020.
Now I can not work without a charge and I am even afraid to shut down my laptop.
Come on, Apple. You ended up 2020 with such a big bug...
I am not sure when I upgraded my OS to 11.1 but absolutely it was my worst decision in 2020.
Now I can not work without a charge and I am even afraid to shut down my laptop.
Come on, Apple. You ended up 2020 with such a big bug...
Same issue here. Exactly after Christmas. Before that I had no issues with my battery, it had even a good performance after three years. I had a chat with Apple, they recommend to make een battery check at a service point. Meanwhile I still believe it is software related.
same issue, MBP 2016, after upgrading to bigSur, the battery shows service needed and not charging. Please fix ASAP!
I went to a Chinese forum (called Zhihu.com) and found more than 50 similar cases there that happened after upgrading to Big Sur.
This is not a rare case and let us see how Apple will deal with it.
This is not a rare case and let us see how Apple will deal with it.
Same issue here in Korea. I had a good battery till upgrade to Big Sur.
My MacBook Pro 2017 13" is now stuck on 1% and she is saying it is not charging.
I asked to apple store the they asked me to buy new battery!!!!!
hope new update will be released very very soon!!
My MacBook Pro 2017 13" is now stuck on 1% and she is saying it is not charging.
I asked to apple store the they asked me to buy new battery!!!!!
hope new update will be released very very soon!!
Same here with 2014 MacBook Pro. Cycle count was below 300 and battery lasted for hours.
After Big Sur update battery capacity dropped to 38% and MacBook is shutting down randomly if not connected to power outlet.
Brought this issue up today on a meeting and turned out 2 other MacBook owners have the same issue. One of them has 2019 MacBook.
After Big Sur update battery capacity dropped to 38% and MacBook is shutting down randomly if not connected to power outlet.
Brought this issue up today on a meeting and turned out 2 other MacBook owners have the same issue. One of them has 2019 MacBook.
I had a great 9 hrs battery life with catalina on MacBook Pro 2015. As soon I upgraded it to macOS BigSur , battery is draining way fast and the laptop can hardly stay 4 hrs. I am depressed. What to do . Will there be a fix for this soon ?
Same issue after installing Big Sur, battery 1% and not charging: service needed. MBP 2017, only 93 charging cycles. Support says that I have to buy a new battery without any compensation. I tried to do a clean install, after formatting the HD the battery suddenly was 98% charged, but after re-installing the software (Catalina) it was again 1%. So, it is definitely a software issue and not a hardware problem!
I have the same problem
Please call Apple Customer Service and report this together. Hundreds of similar cases can be found on social media across the world...
Battery replacement may not solve the problem, since some people replaced their keyboards and batteries before upgrading to Big Sur and had the charging issue after upgrading the OS.
It is really annoying....
Battery replacement may not solve the problem, since some people replaced their keyboards and batteries before upgrading to Big Sur and had the charging issue after upgrading the OS.
It is really annoying....
I have the same problem
Same issue after installing Big Sur 11.1. Battery was working well, I had no issues. But immediately after installing Big Sure 11.1 the battery Is not charging, showing 1% and service needed.
MBP 2016, only 91 charging cycles.
I had a long discussion and “support” with Apple support on phone (only way to get contact I have experienced) They were really trying their best, but...
Their conclusion was that the battery was defect and that I have to get a new battery. No complaint accepted (although in Norway we actually do have a 5 years complaint period according to the Consumer Act).
With the support we did “all” different start/reset and test procedures. A final test gave the status report code PPT006 (“confirming” that the battery is gone and this is not a software issue they claimed).
They claimed that the battery has been defect before the installation, but that the Big Sure software detected that the battery is defect!
Hello!, the battery, when working perfect just before the software update, was then immediately defect afterwards!! I find that illogical.
My conclusion, also after reading all the other comments, it that this seems likely to be a software issue and not a hardware problem!
Based on this, will replacing the battery solve the problem?
Has anyone done that?
MBP 2016, only 91 charging cycles.
I had a long discussion and “support” with Apple support on phone (only way to get contact I have experienced) They were really trying their best, but...
Their conclusion was that the battery was defect and that I have to get a new battery. No complaint accepted (although in Norway we actually do have a 5 years complaint period according to the Consumer Act).
With the support we did “all” different start/reset and test procedures. A final test gave the status report code PPT006 (“confirming” that the battery is gone and this is not a software issue they claimed).
They claimed that the battery has been defect before the installation, but that the Big Sure software detected that the battery is defect!
Hello!, the battery, when working perfect just before the software update, was then immediately defect afterwards!! I find that illogical.
My conclusion, also after reading all the other comments, it that this seems likely to be a software issue and not a hardware problem!
Based on this, will replacing the battery solve the problem?
Has anyone done that?
Sadly, similar issue to everyone else. Right after a Big Sur installation, battery is now totally dead at 1% (now tell me to service it) and it tells me that it isn't charging.
Some facts about my situation :
Some facts about my situation :
MacBook Pro 13 2016 (2 thunderbolt port, base config)
Was successfully updated to Big Sur (Clean install) at OS launch (November). No problem. Was also updated to 11.1 at time of release. No issue.
I did a clean install, followed the instructions on Apple Support to prepare the computer to be sold. I used my Install Media from november, so it was 11.0 and not 11.1.
Battery was healthy before, 242 cycles (changed two years ago in the recall for this particular model).
Battery was at 100% before installation. Then 1% (actually, "0" according to Coconut Battery) on first Big Sur boot.
In System Report, battery condition was "normal" but at 0 mAh charge, and not charging.
Did another clean install, this time latest version of Catalina. Same issue, except now it actually tell me that the battery need service (did not tell me that in Big Sur.)
Tried SMC and PRAM.
Computer won't turn on, even when plugged in, with the power button. However, if I unplug the charging cable for some seconds and replug it, eventually it automatically boot.
I am based in South Africa and am experiencing the same exact issue.
Macbook Pro 13” late 2017 model with Touchbar.
Battery has only done 300 cycles.
No battery issues at all with MAC OS Mojave and Catalina.
Updated to Big Sur and my battery showed Service Recommended, it says it’s at 1% at all times. Yet my Coconut battery app shows my battery health is good.
Cannot remove the charging cable as the laptop dies instantly.
Updated to Big Sur 11.1 and still no fix.
Spoke to Apple tech and they said I’m the first to tell them this issue which I don’t believe at all, as I’ve been seeing this issue reported all over on here and other places.
A colleague of mine had the same issue - replaced his brand new battery and it did the same. This isn’t a hardware issue - it’s software. Shame on Apple for not even addressing this and fixing it.
Macbook Pro 13” late 2017 model with Touchbar.
Battery has only done 300 cycles.
No battery issues at all with MAC OS Mojave and Catalina.
Updated to Big Sur and my battery showed Service Recommended, it says it’s at 1% at all times. Yet my Coconut battery app shows my battery health is good.
Cannot remove the charging cable as the laptop dies instantly.
Updated to Big Sur 11.1 and still no fix.
Spoke to Apple tech and they said I’m the first to tell them this issue which I don’t believe at all, as I’ve been seeing this issue reported all over on here and other places.
A colleague of mine had the same issue - replaced his brand new battery and it did the same. This isn’t a hardware issue - it’s software. Shame on Apple for not even addressing this and fixing it.