App Store Connect Won't Show Apps

Question

Created Jul ’20

Replies 5

Boosts 2

Views 12k

Participants 6

Hi all,

I use App Store Connect to access my apps and check reviews, etc. But as of today, when I log into App Store Connect and select "My Apps," it doesn't take me to My Apps. It basically redirects me to the same page again.

Any ideas?

Boost

Answer 1

minierm OP

Jul ’20

You are not alone, we have some users (Customer support) who don't see the "My apps" page with apps or even the direct link does not work. Different browsers tried on windows. But I still have access on Mac/Chrome (Administrator), and I had to login.

0

Answer 2

minierm OP

Jul ’20

I just had a call with support. Known problem since yesterday for users with role "customer support". They are working on it.
Workaround: Give them other roles. I will try that.

0

Answer 3

mbabin OP

Jul ’20

We encountered the same problem for some users (Customer Support role). Granting other roles did not seem to help. They were able to use the App Store Connect app on an iOS device to successfully access, and reply to, customer reviews.

0

Answer 4

batuhan--orhan OP

Sep ’22

Hi.

If you are using Google Chrome and you have this problem you must update google chrome. Because I see debug console in some polyfills not running current Chrome version therefore you must be upgraded last version Chrome.

1

Answer 5

atheis OP

Aug ’23

I am the account.owner and having the same issue connecting from a Windows machine to App Store Connect. I tried on 8/24/23 with edge and Firefox and when I try to select one of our apps, I get the following message; "Sorry, something went wrong. Try your request again. If the problem continues, contact us." enclosed in a light read rectangle. Clearly something has change since I last was checking app status several days ago.

0