Apple Configurator 2 fails to apply blueprint with error "Failed to retrieve session info."

Question

Created Jul ’20

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I'm trying to apply a blueprint to an iPad Air(1st Gen) using Apple Configurator 2.

When applying the blueprint with AppleConfigurator I got the following error:

Code Block An unexpected error has occurred with “iPad”.
Failed to create session info: Failed to retrieve session info. ({
  FunctionName = "init_lockdown_server_block_invoke_7";
  NSLocalizedDescription = "Failed to retrieve session info.";
  NSUnderlyingError = "Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to copy ingest data.\" UserInfo={NSUnderlyingError=0x125d21e70 {Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to retrieve IMEI.\" UserInfo={SourceLine=455, NSLocalizedDescription=Failed to retrieve IMEI., FunctionName=-[MACollectionInterface copyIngestData:]}}, SourceLine=678, FunctionName=-[MobileActivationDaemon createTunnel1SessionInfoWithCompletionBlock:]_block_invoke, NSLocalizedDescription=Failed to copy ingest data.}";
  SourceLine = 271;
}) [com.apple.MobileActivation.ErrorDomain – 0xFFFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]]

I'm left with only a "stop" button. After I press "stop", the installation continues, but the device ends up not being supervised.

How can I troubleshoot the issue?

The same deployment worked well on other devices.

Thanks in advance for any advice

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Answer 1

Wally_H OP

Aug ’20

Were you able to get any resolution to your issue? I am running into the same thing. This device was previously assigned to an MDM via DEP/ABM but was recently removed. Is there some connection there that may not be completely severed?

1

Answer 2

liudesu OP

Dec ’20

The latest version of Apple Configurator 2 seems fixing this issue

0