app store connect always BALANCE CARRIED FORWARD

Question

Created Jul ’20

Replies 8

Boosts 0

Views 1.8k

Participants 9

In April, Apple’s payment was returned by the bank. I updated the bank account in the Apple Connect. Then the payment status in May became a balance carried forward. The payment report in June was not sent. Now the payment status is always displayed the balance carried forward.

Then I sent an email to Apple Financial Support, and receive the response was "Thank you for you message. We are in the process of reviewing your account, as we have noticed irregular activity. We will let you know when we have further
infomation".

Has anyone encountered this situation? And what to do next.

Boost

Answer 1

ucelme OP

Jul ’20

I encountered the same situation. Don't know the reason and what's will be next. Do you have any news?

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Answer 2

renxinwei666 OP

Jul ’20

No response has been received from the Apple Finance Support.

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Answer 3

tarkanpusula OP

Aug ’20

We encountered the same situation. Apple Finance Support don't reply our messages.

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Answer 4

PeterYu OP

Dec ’20

Any further updates???

We got the same problem.

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Answer 5

Easyjabir OP

Mar ’21

Hi renxinwei666,
Any update of your case. How did you fix the issue? I am facing the same issue. Please let me know know your update.

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Answer 6

Easyjabir OP

Mar ’21

Hi PeterYu,
Any update of your outcome?
i m facing the same issue. Please let me know your update

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Answer 7

343434qqqq OP

Mar ’23

Did you received the payment? How long it took? What did Apple Said?

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Answer 8

foxfortmobile OP

Oct ’24

i have same issue where apple payment was returned by my bank. i contacted my bank and they asked me to provide them with the swift transfer number so that they can investigate. i emailed apple finance support asking for same but did not receive a reply. so for now i am stuck without receiving my money. Have you been able to sort it out? were you eventually able to receive the money in your bank account?

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