It says: "There are still screenshot uploads in progress." when submit a new build

I'm submitting a new version of my app, and after click "submit for Review", it show that:

A few more items are needed in order to submit for review
The items listed below are required for submission:

  • There are still screenshot uploads in progress.

I didn't met this problem before. Is that mean I haven't upload all the screenshot required or it's still uploading the screenshots to App Store Connect's server? Cause before there is a "save" button after you drag images to the screenshots area, now you don't.And I think I have uploaded all the screenshots needed and I waited a day to try submit again, still the same.

What should I do?


Post not yet marked as solved Up vote post of yadayado Down vote post of yadayado
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  • We are having the same problem. The message that we receive is: Unable to Submit for Review The items below are required to start the review process: There are still screenshot uploads in progress. We have converted the images from jpg to png - no difference. We have deleted the images that that said image load error - no difference We have tried loading on different computers - no difference We have never had this problem before At first the images all show as having been loaded. There are no errors. Then we click submit for review, and all the images are greyed, and say that they are still uploading and are being processed. Some get the image loading error. When delete all the images and reload, it is not the same images that fail the image load test. This gives the impression that Apple does not value our time. There are 10 pages of people who have had this problem going back for over a year. This is unacceptable.

  • This is a server side problem and it is an embarrassment for apple not to even acknowledge the problem let alone fixing it. All developer-facing tools are hostile and issues filed using feedback assistant are completely ignored.

  • Please look each screenshots you uploaded, I found one and re-uploaded. It worked! Thanks!

Replies

Plus one on this nightmare... Come on Apple, this is not impressive...
Same issue here.
I've emailed the App Store support team via https://developer.apple.com/contact/topic/select/SC1104/subtopic/select
Doubt it will help, but if we all email it may help!
I spoke to Apple this afternoon after opening a support case. There have been a few email exchanges with the 'obligatory' requested information and screenshots. I've also referred them here on a number of occasions and suggested that someone from Apple at least post something here to acknowledge the problem!

As usual, it seems like even this is falling on deaf ears and I have again chased them up for an update.
Same issue here, would big the day where I've got a big update (first in awhile which needs new screenshots!)
It's happening to me now.
Having the same issue. Have a critical update to get out and this is killing me...
The same problem, Apple wake up!
Same issue...
Same shit. Apple, no more script kiddies please
Same here 😫!
Same issue for us. Started yesterday.
Now one screenshot for 6,5" Screens (out of 6) and one of the 5,5" Screenshots is loaded after about 6 hours.. so 30h left??😂

Edit: After deleting them all again and re-uploading, all are gray with cloud icon again. YEAH 😒
Same thing happened to me.. this is ridiculous!
Same here
Same here