Having issue when access to the subscription management page from app

Question

Feng_c OP

Created Apr ’20

Replies 5

Boosts 0

Views 12k

Participants 7

Our app offers in-app purchase.

And we direct user to the subscription management page by using the following URL

https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions

But we found that, when we try to access the subscription management page from our app,

we are stopped at the safari browser and with the following message showed from April 13 2020.

pings metrics dialogIdMZFinance.ManageSubscriptionsLoginRequired messageSign in to manage subscri messageCode5074 options Manage Subscriptions CancelactionUrlsandbox.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptionseventTypedialog failureType5074 customerMessageSign in to manage subscriptions. m-allowed dialog kindauthorization m-allowed messageSign in to manage subscriptions.explanationEnter your Apple ID and password and click Manage Subscriptions. [Environment: Sandbox] defaultButtonok okButtonStringManage SubscriptionsokButtonActionkindGotourlhttps://sandbox.itunes.apple.com/WebObjects/MZFinance.woa/wa/com.apple.jingle.app.finance.DirectAction/manageSubscriptionscancelButtonStringCancel initialCheckboxValue cancel-purchase-batch

We also found the same issue occurred in other apps.

Does anyone know how to fix this?

Boost

Answer 1

zozoApple OP

Apr ’20

Yes. Same thinghappening with us. I dont't think they have changed the url?

0

Answer 2

GuruGuru314 OP

Apr ’20

Same problem for us.

it seems the correct URL to use now is :

https://apps.apple.com/account/subscriptions

cf https://developer.apple.com/documentation/storekit/in-app_purchase/subscriptions_and_offers/handling_subscriptions_billing?language=objc

Does it mean that the other URL will not be fixed ?

1

Answer 3

kjhbuyfyifkuy OP

May ’20

Thank you for sharing, it was a big help.

1

Answer 4

Maha_Amer OP

Apr ’22

Hi there I have this issue do you know any updates or how to solve it?

0

Answer 5

App Store Commerce Engineer OP

Apple

Sep ’22

The url noted isn’t a publicly supported url, please use the urls published in our documentation. https://developer.apple.com/documentation/storekit/in-app_purchase/original_api_for_in-app_purchase/subscriptions_and_offers/handling_subscriptions_billing)

Meanwhile we will look into that url and the public url on tvOS

0