Missing On Demand Resources

Question

nickxpams OP

Created Apr ’20

Replies 1

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A few weeks ago we encountered a problem with downloading on-demand resources on the test flight.

We've noticed that this problem is discussed at Apple Developers Forum, and users replied that there was a problem with tags on testflight server.

https://forums.developer.apple.com/thread/129821

when this issue was resolved, we got a request to resubmit a new version, which we did. After that, an error with on-demand content disappeared / was solve on the version which was in Testflight.

Loading of On Demand Resources was tested on different devices by many testers through the testflight - the application works perfectly, but the reviewer still gets an error.

But apparently this error remained in the version which is being reviewed by your team.

Pls check the matter of errors related to tags and on your production server?

many thanks

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Answer 1

markshred OP

Apr ’20

Others are seeing this same problem: https://forums.developer.apple.com/message/416659

Same exact thing happening to me. All my testing works fine but the resources are throwing an error when App Review tries to access them. My update only had very minor UI changes. I also have several resources with "Initial Install Tags" (so should be installed when the app is very installed) and it's obvious from the screenshots that these are also not loading for App Review.

I submitted an issue to Developer Technical Support on April 1, got a response on April 7 asking me to submit a bug report via Feeback Assistant, I did that immediately and haven't heard back since. I followed up April 14 and have not gotten a response.

I finally spoke on the phone to a representative at App Review today (April 24) and he said he believed there was no problem with the back-end, but would try to follow up with my technical support case and get back to me.

Developer Technical Support Incident Case ID: 732675555

Feedback Assistant bug report ID: FB7655668

Because these issues started around the time work-from-orders were put in place, I believe the issue stems from a change to how App Review is connecting to the back-end. I also see VPN status in their screenshots.

Mark

1