Hello,
What is the usual time to receive some kind of answer from financial support? I sent an email on 16 of december. Today is 23 of december and I didn't get any answer other than "Thank you for contacting us".
Financial support response timelines
Inside or outside the US?
Maybe they're busy looking into things for you...still.
Confirm emails from Apple aren't being spam filtered out of your inbox.
We're in the Holiday shutdown window now, so....
I have got the answer in two days. Sent my message on 17th or 18th of December.